Clinical Practitioner

South West London and St George's Mental Health NHS Trust; Greater London; Hybrid; GBP 48,000 - 57,000; Full time

Job summary

South West London and St George's Mental Health NHS Trust is recruiting a Band 6 Clinical Screening Practitioner to join the new Crisis Access Hub in London. The role focuses on telephone and electronic referral screening, prioritisation and signposting without face-to-face assessment.

You will work within clinical frameworks, assess risk and urgency, route referrals to the right onward service and escalate to Band 7 where required.

Qualifications

• RMN with current NMC registration and ongoing professional development.
• Experience in risk assessment, safeguarding or crisis work.
• Experience in telephone-based clinical decision-making and crisis pathways.

Responsibilities

• Screen referrals into the Crisis Access Hub using agreed protocols.
• Prioritize referrals and manage workload toward 1-hour screening target.
• Escalate delays or uncertainty to Band 7 Senior Clinical Practitioner.
• Identify risk and route referrals to the right onward service.

Skills

Telephone triage

Risk assessment

Clinical decision-making

Communication skills

Education

NMC registration (RMN)

Degree or diploma

Job description

Site Springfield University Hospital Town London, Tooting Salary £47,951 - £56,863 per annum inclusive of Inner London HCAs Salary period Yearly Closing 03/09/2026 23:59 Interview date 16/09/2026

South West London and St George's Mental Health NHS Trust has a rich history, well-established community links and an international reputation. We provide a full range of local mental health services to the Kingston, Merton, Richmond, Sutton and Wandsworth London boroughs, as well as specialist forensic mental health services, including specialised services such as national deaf adults and CAMHS inpatients and OCD.

We are committed to providing high quality integrated health and social care for local people with mental health problems in South West London and more specialist mental health services for people throughout the UK. The Care Quality Commission already rates our services as ‘good’ however we aim to be ‘outstanding’.

Our Values

We take pride in providing specialist care to our service users where our Trust values; being consistent, compassionate, collaborative, respectful and open is at the heart of everything we do. Our mission is "making life better together".

When you join us, you’ll be part of something special – an innovative and rapidly growing organisation that is helping to redefine the Mental Health, education and social care landscape in the UK.

As a Trust, we are happy to talk flexible working.

Job overview

We are looking for a registered mental health practitioner to join the new Crisis Access Hub as a Band 6 Clinical Screening Practitioner. This is a key role in the Crisis Pathway Redesign Programme, supportingtimelyand consistent access to the rightcrisissupport across Kingston, Merton, Richmond,Suttonand Wandsworth.

The role is focused on telephone and electronic referral screening,prioritisation,signpostingand onward routing. It does not include face-to-face assessment, homevisitsor treatment. You will work within agreed clinical frameworks, using judgement toidentifyrisk,urgencyand the mostappropriate pathway, with escalation to Band 7 whererequired.

Main duties of the job

We are committed to getting thevery bestout of our staff andsupportstaff in their career aspirations. We have career pathways available, where you will be able to develop your skills and build on your experience to progress into other roles across different specialties. For this role, we offer career pathways to Band 7 Senior Clinical Screening Practitioner, crisis pathway senior practitioner roles, liaison psychiatry, home treatment, urgentcareand leadership posts.

We have expert services, a richhistoryand a clear commitment to providing the best quality care for those with mentalill-health. The Care Quality Commission already rates our services as 'good' - we aspire to 'outstanding'.

This isa great timetojoin us. We are transforming the way we care for our communities to support our mission of Making Life Better Together. We have built two brand new mental health facilities at Springfield University Hospital, which are amongst the best in the world. More developments are planned across our sites and services as we invest a further 120m to upgrade andmoderniseour estate by 2027.

We are inclusive and diverse and strive to be actively anti racist. We want to attract people from all backgrounds and experiences to enrich the work we do together. We are proud to co-produce and involve our local communities in all that we do.

Working for our organisation

Unless expressly stated in the job advert this role is not subject to sponsorship, please be advised that all offers of employment are subject to evidence of right to work in the UK.

We are Proud to Belong at South West London and St George’s Mental Health NHS Trust.

We have expert services, a rich history and a clear commitment to providing the best quality care for those with mental ill-health. T he Care Quality Commission already rates our services as ‘good’ - we aspire to ‘outstanding’.

This is a great time to join us. We are transforming the way we care for our communities to support our mission of Making Life Better Together. We have built two brand new mental health facilities at Springfield University Hospital, which are amongst the best in the world. More developments are planned across our sites and services as we invest a further £120m to upgrade and modernise our estate by 2027.

We are inclusive and diverse and strive to be actively anti racist. We want to attract people from all backgrounds and experiences to enrich the work we do together. We are proud to co-produce and involve our local communities in all that we do.

We offer flexible working, career development and a variety ofbenefits to enable a positive, welcoming environment in which our people and their careers can thrive.

Come and join our inclusive teams and help our patients on their recovery journey.

Detailed job description and main responsibilities

The post holder will screen referrals into the Crisis Access Hub using agreed protocols, clinicalrecordsand information from referrers to support safe pathway decisions. You will contribute to the 1-hour screening target by managing your own referral workload, documenting decisions clearly and escalating delays,complexityor uncertainty to the Band 7 Senior Clinical Practitioner. You willidentifyrisk, safeguardingconcernsand immediate safety issues, apply the trusted assessor principle whereappropriate, and route referrals to the right onward service. The role requires sound clinical judgement, clear communication,accuratedocumentationand the ability to work calmly in a high-demand crisis access environment.

Use of Artificial Intelligence (AI) in job applications

If you have used AI to support the preparation of your application, please briefly indicate how it was used within your supporting statement or application form.

Please remember, your application is your opportunity to tell us about your skills, experience and motivation for the role. We encourage applicants to complete their application and supporting statement in their own words wherever possible. We recognise that AI tools can be helpful in supporting accessibility, and for improving spelling, grammar and structure.

Applications that rely heavily on AI-generated content can become generic and fail to accurately reflect an applicant's individual experience. Applications that clearly demonstrate your own voice, reflections and experiences are often the most effective and help us better understand your suitability for the role.

Please be aware that information provided in your application and supporting statement may be explored further during the selection process. It is important that all applications accurately represent your own knowledge, skills and experience.

Person specification

Training & Qualifications

• RMN with current NMC registration or relevant professional registration.
• Evidence of continuing professional development. Training or experience relevant to risk assessment, safeguarding or crisis work.
• Degree or diploma level qualifications.
• Training in telephone triage, crisis work, brief interventions, risk formulation, or quality improvement.

Experience

• Post-qualifying mental health experience.
• Experience working with people presenting in a mental health crisis.
• Experience of risk assessment and safety planning.
• Experience working within a multidisciplinary or multi-agency setting.
• Experience of telephone-based clinical decision-making, duty work or referral screening.
• Experience in HTT, crisis, liaison psychiatry, SPA, urgent care or NHS 111 mental health pathways.

At South West London St Georges Mental Health Trust we are committed to providing services which embrace diversity and that promote equality of opportunity. We are a Disability Committed Employer, and welcome applications from all sections of the community and people of all protected characteristics. We are Members of Stonewall Diversity Champions and Employers Network for Equality and Inclusion.

As part of the Trust's commitment to Equalities and Diversity, the Trust supports the establishment of Staff Networks groups to promote diversity in the workplace:

• BME (Evolve) Staff Network
• DiverseAbility
• Mental Health Staff Forum
• Women's Staff Network
• LGBTQIA+

We are committed to supporting the Armed Forces Community and has signed the Armed Forces Covenant.

We provide reasonable adjustments to the interview process for any candidates with a disability.

Please note:

• That the closing date listed is a guide only and that the vacancy may close earlier should sufficient number of applicants have been received
• That once you have submitted your application you agree to your application being transferred to a 3 rd party e-recruitment system
• That should you not have heard from us within three weeks from the closing date your application has not successful
• That priority consideration for applications may be given to at-risk NHS employees
• That should you be successful and appointed, you authorise South West London and St George's Mental Health NHS Trust to confirm your previous NHS service via an Inter Authority Transfer (IAT) process
• That your employment is offered subject to successful completion of a Probationary Period depending on your Band (except medical roles)
• That we are a smoke-free Trust

South West London and St George’s Mental Health NHS Trust does not charge any fees at any stage of the recruitment process, including job applications, sponsorship arrangements, or employment offers. The contact details published on our official website are the Trust’s authorised contact channels and should be used for all recruitment communications, job applications, and verification of employment offers.

Employer certification / accreditation badges

You must have appropriate UK professional registration.

This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.