Clinical Payments Supervisor

AbbVie; Taplow; On-site; GBP 50,000 - 70,000; Full time

Job summary

A global biopharmaceutical company is seeking a Clinical Site Payments Supervisor based in the UK to lead and guide a team in administering clinical trial payments. You will manage daily operational activities including contract entry and invoice monitoring across multiple countries. The ideal candidate will possess strong leadership skills and excel in process improvements, ensuring compliance with company policies while fostering a collaborative team environment. This role is critical for maintaining efficient payment processing and supporting stakeholders effectively.

Qualifications

• Strong leadership and ability to lead without authority.
• Effective interpersonal communication skills.
• Experience in payment processing and contract management.

Responsibilities

• Provide leadership and guidance to manage daily operational activities.
• Serve as primary contact for escalations and support stakeholders.
• Monitor and evaluate effectiveness of payment business processes.

Tools

SAP

Job description

The OUS Clinical Site Payments Supervisor will provide leadership and guidance to direct staff and manage the daily activities associated with the execution and oversight of clinical trial payments including contract entry, invoice monitoring and shopping cart creation for 50+ countries. This position will facilitate appropriate resolutions when needed, ensure agreed upon actions are completed and closed in a timely manner, and participate in the development and implementation of process improvements with minimal supervision. Serving as primary contact for escalations, this position will support stakeholders with resolutions. Strong leadership with the ability to lead without authority and effective interpersonal communication is necessary to be successful in this role.

• Manage the daily operational activities of inbox support resulting in resolution or categorization while directing and prioritizing workload for direct reports.
• Primary support includes contract entry, invoice monitoring and shopping cart creation for 1 or more countries.
• Payment business process owner for the purchasing process within SAP for clinical site contracts, monitors and evaluates the effectiveness to ensure timely and efficient processes/handoffs. Liaison with applicable affiliates including CSM, local finance & OUS Contracting.
• Identify opportunities for process improvements related to standard operating procedures within Clinical Site Payments; upstream/downstream processes.
• Responsible for development and maintenance of training materials.
• Continue to improve training, interpretation and guidance on new processes and system functionality to support the project planning, budgeting and resource management. Develop and provide training, presentations and interpretation / guidance to support process / systems and foster best practices. Serve as process / system subject matter expert.
• Supervise a team of 4 or more and evaluate the performance of those individuals; is accountable for the effective performance of the team/individuals.
• Responsible for ensuring all activities are executed in compliance with AbbVie policies, procedures and SOP's.