Clinical Operations Manager (CRA line management)

AbbVie; Maidenhead; Hybrid; GBP 70,000 - 90,000; Full time

Benefits offered by this job

Hybrid work model

Accessible Maidenhead office

Job summary

AbbVie is seeking a Clinical Operations Manager (CRA line management) to lead high-performing clinical research teams. You will partner with investigative sites to drive engagement, performance, and study delivery, ensuring on-time, within-budget, and high-quality results.

The role requires strong leadership, excellent stakeholder management, and experience in regulatory compliance. A hybrid model with Maidenhead office days supports flexible collaboration and accessibility.

Qualifications

• Bachelor's degree in health-related field.
• 2+ years direct line management experience.
• Strong interpersonal and cross-functional collaboration skills.

Responsibilities

• Lead clinical research teams and partner with investigative sites.
• Ensure on-time, within-budget delivery of studies and maintain quality.
• Develop strategic plans and KPIs with internal stakeholders.
• Mentor and coach team members to achieve performance goals.

Skills

People management

Cross-functional collaboration

Leadership

Strategic planning

Education

Bachelor's degree in Health/Science

Tools

Workday

Job description

Clinical Operations Manager (CRA line management)

• Full-time
• Workday Global Grade: 16

About AbbVie

AbbVie's mission is to discover and deliver innovative medicines and solutions that solve serious health issues today and address the medical challenges of tomorrow. We strive to have a remarkable impact on people's lives across several key therapeutic areas including immunology, oncology and neuroscience - and products and services in our Allergan Aesthetics portfolio. For more information about AbbVie, please visit us at www.abbvie.co.uk. Follow @abbvie on LinkedIn, Facebook, Instagram, X and YouTube.

To advance AbbVie's pipeline by striving for excellence in clinical research, turning science into medicine for our patients, and leveraging new capabilities to drive industry leading performance.

This role is accountable for building and leading high performing clinical research teams who partner with investigative sites for meaningful and effective engagements, striving to position AbbVie as the partner of choice in clinical trials.

Accountable for teams' clinical trial performance, providing strategic planning, oversight and direction of the team to ensure on time, within budget and quality delivery of clinical studies.

Establish partnership with internal stakeholders to drive insightful and impactful interactions and promote the value of the clinical research team through the contribution to the R&D portfolio success.

Responsibilities

• Responsible for the hiring, retention, performance management, mentoring, task assignment, growth, and development of their clinical research team.
• Provides leadership and oversight to the clinical research team including, but not limited to:
  • performs accompanied visits (on-site and off-site)
  • accelerates AbbVie's priority programs through close collaboration with internal and external stakeholders
  • conducts trend analysis and gap assessments to proactively identify training and developmental opportunities for assigned personnel
  • addresses gaps effectively to help assigned personnel achieve country and site level KPIs and metrics.
• Utilizes AbbVie systems and tools to support assigned personnel to proactively address performance and mitigate risks. Proactively identifies individual needs of their team members, removes obstacles, proposes solutions, and tailors support to enable successful, on-time monitoring and / or delivery of their assigned study activities.
• Ensures adherence to applicable regulations, Good Clinical Practices (GCPs), ICH Guidelines, AbbVie Standard Operating Procedures (SOPs), and to quality standards in conducting clinical research.
  Stay abreast of new and/or evolving local regulations, guidelines and policies.
• Supports, trains, and oversees assigned personnel to ensure that they maintain audit and inspection readiness at assigned sites/studies. Prepare and follow up on site and country audits, CAPA preparation and implementation.
• Accountable for resource management for assigned team, as follows:
  • Utilizes reports from available systems and country/area model to accomplish
  • In alignment with AbbVie research goals, priorities, an specific study timelines
  • Ensure resource utilization to address business priorities and maximize team impact to delivery of the pipeline
• Accountable for the budget management and payments of the assigned studies conducted by their assigned team, as applicable. Creates an inclusive environment to enable team members to reach their full potential. Helps team connect strategy to execution and promotes collaboration with stakeholders to effectively deliver pipeline.
• Leads and supports the team to understand the business strategy and vision.
• Drives and implements change through effective communication and management.
• May participate and/or lead global/local task forces and initiatives. Responsible for activities as assigned by Line Manager. Proactively identifies opportunities at local/ global levels and proposes solutions to create efficiencies and streamline/improve processes. Partners with research sites with high levels of coordinated and impactful site engagement with KOLs, National Leads, Principal Investigators and site staff positioning AbbVie as the partner of choice in clinical trials.
• May be assigned TA responsibility within an affiliate. Support training and Monitoring for team, develop and implement strategies to support Site and key opinion / National leader identification (including feasibility) to support AbbVie pipeline execution within the Country or Region. Work with affiliate teams (including Medical Affairs and Commercial brand teams where appropriate) for assigned TA's.

• Education: Bachelors or equivalent degree, health related (e.g. Medical, Scientific, Nursing, Pharmacy) preferred.
• Direct line management expeirience: minimun 2 years.
• Excellent interpersonal skills with the ability to communicate persuasively with clarity, collaboratively, and cross functionally. Demonstrates flexibility to changing requirements with the ability to establish and leverage relationships and trusted partnerships. Demonstrated proactive and positive team player.
• Exhibits strong planning and organizational skills. Experience across multiple therapeutic areas and study phases.
• Mentoring and coaching skills. Has the ability to provide transparent and timely feedback to raise the bar on individual and team performance.
• Drives innovation and continuous process improvement.
• Acts with integrity in accordance with AbbVie code of business conduct and leadership values.
• Deals comfortably with risk and ambiguity, changing course when needed.
• Ability to make timely, high-quality decisions based on available data and information.
• Ability to work independently and take initiative/ownership. Ability to adapt and move quickly.

Hybrid model - 3 fixed days at the Maidenhead office: Tuesday, Wednesday and Thursday

AbbVie's UK offices in Maidenhead prioritize accessibility and employee well-being, creating a welcoming environment for everyone. The office includes a large car park for easy access, as well as step-free entry, accessible restrooms, and elevators to accommodate individuals with mobility challenges. The workspace features assistive technologies and adaptable workstations, fostering an inclusive culture. Additionally, there is a dedicated quiet zone for those who prefer to work without distraction. This area maximizes natural light and is strategically positioned for easy access with minimal noise disturbances. If you need specific information or have questions about accessibility arrangements, please let us know during the process.

AbbVie is an equal opportunity employer and is committed to operating with integrity, driving innovation, transforming lives and serving our community. Equal Opportunity Employer/Veterans/Disabled.

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