Clinical Operations Manager

NHS; Ramsgate; On-site; GBP 50,000 - 70,000; Full time

Job summary

A prominent healthcare provider in Ramsgate seeks a Clinical Operations Manager to oversee clinical services, ensuring compliance with CQC standards and driving continuous improvement. The ideal candidate will possess strong leadership and management skills, with a background in healthcare environments. The role offers the opportunity to impact high-quality service delivery in secure settings.

Qualifications

• Experience managing CQC-regulated services.
• Staff management and leadership experience.
• Budget control and service development experience.
• Understanding of clinical and corporate governance.
• Knowledge of regulatory frameworks.

Responsibilities

• Manage a range of clinical services ensuring compliance with CQC standards.
• Direct and motivate teams for high-quality service delivery.
• Monitor and evaluate performance against service objectives.
• Establish effective communication mechanisms to engage staff.
• Manage incidents and complaints for continuous service improvement.

Skills

Leadership and communication skills

Conflict resolution abilities

Team management

Report writing and presentation

IT proficiency (Microsoft Office)

Strategic planning

Change management

Negotiation and influencing

Cross-organisational working

Education

Registered healthcare professional (NMC/GMC/HCPC)

Master's degree in healthcare or management

Management qualification or equivalent experience

Tools

SystemOne

Microsoft Office

Job description

TheClinical Operations Manager will be responsible for managing a range ofclinical services, ensuring operational excellence, compliance with CQCstandards, and driving continuous improvement across all service areas. Thisrole requires strong leadership skills to motivate teams and deliverhigh-quality healthcare services in secure environments.

Main duties of the job

• Professional Leadership
• Human Resources
• Confidentiality
• Personal/Professional Development
• Quality and Risk Management
• Involvement with Stakeholders
• OperationalManagement and Planning

About us

DrPA has been operating in secureenvironments since 2014 providing General Practitioner services and we are nowgrowing to provide a complete healthcare service at Manston STHF. This will bedelivered directly or through a range of specialist partners who are experts intheir field. We deliver our services based on our ethos of CARE:

Compassionate care that is trauma informed andsupportive

Assurance that care is evidence-based &demonstrates high quality outcomes for our patients

Respectful of peoples cultural and religiousbeliefs

EmpowermentWe centre each resident byco-creating holistic care plans that treat their needs and equip them toself-manage their wellbeing.

Job responsibilities

About Us

DrPA has been operating in secureenvironments since 2014 providing General Practitioner services and we are nowgrowing to provide a complete healthcare service at Manston & Western Jet Foil. This will bedelivered directly or through a range of specialist partners who are experts intheir field. We deliver our services based on our ethos of CARE:

Compassionate care that is trauma informed andsupportive

Assurance that care is evidence-based &demonstrates high quality outcomes for our patients

Respectful of peoples cultural and religiousbeliefs

EmpowermentWe centre each resident byco-creating holistic care plans that treat their needs and equip them toself-manage their wellbeing.

Job Summary

TheClinical Operations Manager will be responsible for managing a range ofclinical services, ensuring operational excellence, compliance with CQCstandards, and driving continuous improvement across all service areas. Thisrole requires strong leadership skills to motivate teams and deliverhigh-quality healthcare services in secure environments.

Responsibilities

OperationalManagement and Planning

TheClinical Operations Manager will manage a range of clinical services anddeliver objectives and performance indicators. You will ensure systems are inplace to monitor and evaluate performance against service objectives andmonitor compliance with CQC standards. You will prepare and annually updateservice development plans, keep abreast of current affairs to identifypotential threats and opportunities, and develop effective communication bothwithin services and with relevant outside agencies. You will contribute to teameffectiveness by reflecting on activities and making suggestions forimprovement and service expansion, while being able to provide"on-call" support as required.

Professional Leadership

TheClinical Operations Manager will inform the strategic direction of servicedelivery consistent with local commissioning intentions. You will provide linemanagement responsibility for all components within designated services,undertaking recruitment, appraisal, disciplinary, and grievance procedures asrequired. You will direct, lead, and motivate teams to ensure high standards ofprofessionalism, efficiency, effectiveness, and innovation in service delivery.

Youwill ensure local systems are in place for coaching and mentoring, resourceplanning, standard setting, performance management, and team and individualdevelopment. You will establish effective communication mechanisms to engagestaff and staff organizations, recognizing the challenges of a dispersedworkforce. You will contribute to clinical leadership development atorganizational and strategic levels, identify training needs, and ensurecompliance with NMC/GMC requirements across all services.

Youwill ensure professional practice standards are implemented, monitored andevaluated, including clinical audits. You will be responsible for developingand implementing clinical and non-clinical policies guided by professional andclinical standards and establish effective recruitment/retention strategies toensure staff with the right skills are in the right roles.

Human Resources

TheClinical Operations Manager will monitor skill-mix and deployment of staff,develop and implement effective staff appraisal and monitoring systems, andsupport and mentor staff both as individuals and team members. You will liaisewith employees and relevant parties regarding effective systems for dispute andgrievance resolution, keep abreast of changes in employment legislation,maintain up-to-date HR documentation including employment policies, and preparereports and workforce plans for the Director of Clinical Services as required.

Involvement with Stakeholders

TheClinical Operations Manager will liaise with local key stakeholders,establishing good working relationships to ensure the service plays a full andconstructive part in shaping ideas and policy in terms of resourcedistribution.

Quality and Risk Management

TheClinical Operations Manager will proactively engage with all services to raisethe profile of quality and CQC compliance. You will be responsible for managingincidents and complaints for the service with recommendations on organizationallearning where appropriate. You will report, manage and mitigate clinicalrisks, provide advice and support to staff on quality and governance issues,undertake audits on service standards and infection control, and producereports with recommended actions. You will ensure service continuity plans arecurrent and robust, comply with company policies and procedures, and liaisewith Directors to report outcomes and performance issues.

Confidentiality

Thepost holder will sign a confidentiality agreement. Information relating tocolleagues, other healthcare workers or the business of the service may only bedivulged to authorised persons in accordance with practice policies andprocedures relating to confidentiality and the protection of personal andsensitive data. You will comply with Information Governance (IG) requirementsand adhere to the seven Caldicott principles.

Personal/Professional Development

TheClinical Operations Manager will participate in annual individual performancereviews, including taking responsibility for maintaining a record of personaland/or professional development. You will participate in any training programimplemented by the executive team, effectively manage your own time, workloadand resources, and assess your own performance and development while takingaccountability for your actions, either directly or under supervision.

REQUIREMENTS

Education/ Qualifications

Registered healthcare professional (NMC/GMC/HCPC)

Full clean UK driving licence

Master's degree in healthcare or management

CQC Registered Manager

Experience

Experience managing CQC-regulated services

Staff management and leadership experience

Budget control and service development

Experience in secure healthcare environments

Leading

geographically dispersed teams

Managing through complex change

Knowledge

Understanding of clinical and corporate governance

Knowledge of regulatory frameworks

Quality and risk management

Knowledge of local system structures

Proficient use of SystemOne

Skills

Leadership and communication skills

Conflict resolution abilities

Team management

Report writing and presentation

IT proficiency (Microsoft Office), Ability to establish and maintain credibility with all levels of staff, peers, and wider networks

Strategic planning

Change management

Negotiation and influencing

Cross-organisational working

Personal attributes

Embodies organizational values

Highly motivatedAttention to detail

Flexible and responsiveProfessional integrity

Innovation and creativity

Political awareness

Job description

Job responsibilities

About Us

DrPA has been operating in secureenvironments since 2014 providing General Practitioner services and we are nowgrowing to provide a complete healthcare service at Manston & Western Jet Foil. This will bedelivered directly or through a range of specialist partners who are experts intheir field. We deliver our services based on our ethos of CARE:

Compassionate care that is trauma informed andsupportive

Assurance that care is evidence-based &demonstrates high quality outcomes for our patients

Respectful of peoples cultural and religiousbeliefs

EmpowermentWe centre each resident byco-creating holistic care plans that treat their needs and equip them toself-manage their wellbeing.

Job Summary

TheClinical Operations Manager will be responsible for managing a range ofclinical services, ensuring operational excellence, compliance with CQCstandards, and driving continuous improvement across all service areas. Thisrole requires strong leadership skills to motivate teams and deliverhigh-quality healthcare services in secure environments.

Responsibilities

OperationalManagement and Planning

TheClinical Operations Manager will manage a range of clinical services anddeliver objectives and performance indicators. You will ensure systems are inplace to monitor and evaluate performance against service objectives andmonitor compliance with CQC standards. You will prepare and annually updateservice development plans, keep abreast of current affairs to identifypotential threats and opportunities, and develop effective communication bothwithin services and with relevant outside agencies. You will contribute to teameffectiveness by reflecting on activities and making suggestions forimprovement and service expansion, while being able to provide"on-call" support as required.

Professional Leadership

TheClinical Operations Manager will inform the strategic direction of servicedelivery consistent with local commissioning intentions. You will provide linemanagement responsibility for all components within designated services,undertaking recruitment, appraisal, disciplinary, and grievance procedures asrequired. You will direct, lead, and motivate teams to ensure high standards ofprofessionalism, efficiency, effectiveness, and innovation in service delivery.

Youwill ensure local systems are in place for coaching and mentoring, resourceplanning, standard setting, performance management, and team and individualdevelopment. You will establish effective communication mechanisms to engagestaff and staff organizations, recognizing the challenges of a dispersedworkforce. You will contribute to clinical leadership development atorganizational and strategic levels, identify training needs, and ensurecompliance with NMC/GMC requirements across all services.

Youwill ensure professional practice standards are implemented, monitored andevaluated, including clinical audits. You will be responsible for developingand implementing clinical and non-clinical policies guided by professional andclinical standards and establish effective recruitment/retention strategies toensure staff with the right skills are in the right roles.

Human Resources

TheClinical Operations Manager will monitor skill-mix and deployment of staff,develop and implement effective staff appraisal and monitoring systems, andsupport and mentor staff both as individuals and team members. You will liaisewith employees and relevant parties regarding effective systems for dispute andgrievance resolution, keep abreast of changes in employment legislation,maintain up-to-date HR documentation including employment policies, and preparereports and workforce plans for the Director of Clinical Services as required.

Involvement with Stakeholders

TheClinical Operations Manager will liaise with local key stakeholders,establishing good working relationships to ensure the service plays a full andconstructive part in shaping ideas and policy in terms of resourcedistribution.

Quality and Risk Management

TheClinical Operations Manager will proactively engage with all services to raisethe profile of quality and CQC compliance. You will be responsible for managingincidents and complaints for the service with recommendations on organizationallearning where appropriate. You will report, manage and mitigate clinicalrisks, provide advice and support to staff on quality and governance issues,undertake audits on service standards and infection control, and producereports with recommended actions. You will ensure service continuity plans arecurrent and robust, comply with company policies and procedures, and liaisewith Directors to report outcomes and performance issues.

Confidentiality

Thepost holder will sign a confidentiality agreement. Information relating tocolleagues, other healthcare workers or the business of the service may only bedivulged to authorised persons in accordance with practice policies andprocedures relating to confidentiality and the protection of personal andsensitive data. You will comply with Information Governance (IG) requirementsand adhere to the seven Caldicott principles.

Personal/Professional Development

TheClinical Operations Manager will participate in annual individual performancereviews, including taking responsibility for maintaining a record of personaland/or professional development. You will participate in any training programimplemented by the executive team, effectively manage your own time, workloadand resources, and assess your own performance and development while takingaccountability for your actions, either directly or under supervision.

REQUIREMENTS

Education/ Qualifications

Essential

Registered healthcare professional (NMC/GMC/HCPC)

Management qualification or equivalent experience

Full clean UK driving licence

Desirable

Master's degree in healthcare or management

CQC Registered Manager

Project Management qualification (e.g., PRINCE2

Experience

Essential

Operational management experience

Experience managing CQC-regulated services

Staff management and leadership experience

Budget control and service development

Desirable

Experience in secure healthcare environments

Leading

geographically dispersed teams

Managing through complex change

GP alliance/Federation experience

Knowledge

Essential

Understanding of clinical and corporate governance

Knowledge of regulatory frameworks

Staff management processes

Quality and risk management

Desirable

Knowledge of local system structures

Proficient use of SystemOne

Workforce development strategies

Skills

Essential

Leadership and communication skills

Conflict resolution abilities

Team management

Report writing and presentation

IT proficiency (Microsoft Office), Ability to establish and maintain credibility with all levels of staff, peers, and wider networks

Desirable

Strategic planning

Change management

Negotiation and influencing

Cross-organisational working

Personal attributes

Essential

Embodies organizational values

Highly motivatedAttention to detail

Flexible and responsiveProfessional integrity

Desirable

Innovation and creativity

Political awareness

Continuous improvement mindset

GeneralInformation

Thepost holder may be required to perform other relevant and appropriate duties asreasonably needed. This list of duties and responsibilities is not exhaustive.This job description is subject to regular review and appropriate modification.

Disclosure andBarring Service Check & CTC Clearance

Thispost is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975,and as such, it will be necessary for a submission for Disclosure to be made tothe Disclosure and Barring Service (formerly known as CRB) to check for anyprevious criminal convictions.

Thispost will require the holder to undertake and complete the Counter TerrorismClearance (CTC) process.

Pleasenote, in order to apply, all applicants need to have been living in the UnitedKingdom (with residency in the UK, such as UK/Irish/EU Passport, or anIndefinite Leave to Remain Visa) for the last 5 years with no more than a 28day break being outside of the UK and no gaps in employment during this time.

Person Specification

Qualifications

• Registered healthcare professional (NMC/GMC/HCPC)
• Full clean UK driving licence
• Master's degree in healthcare or management
• CQC Registered Manager

Experience

• Experience managing CQC-regulated services
• Staff management and leadership experience
• Budget control and service development
• Experience in secure healthcare environments
• Leading
• geographically dispersed teams
• Managing through complex change

Skills

• Leadership and communication skills
• Conflict resolution abilities
• Team management
• Report writing and presentation
• IT proficiency (Microsoft Office), Ability to establish and maintain credibility with all levels of staff, peers, and wider networks
• Strategic planning
• Change management
• Negotiation and influencing
• Cross-organisational working

Personal attributes

• Embodies organizational values
• Highly motivated
• Flexible and responsive
• Professional integrity
• Innovation and creativity
• Political awareness

Knowledge

• Understanding of clinical and corporate governance
• Knowledge of regulatory frameworks
• Quality and risk management
• Knowledge of local system structures
• Proficient use of SystemOne

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.