Clinical Office Administrator, Dermatology

NHS; Chertsey; On-site; GBP 26,000 - 28,000; Full time

Job summary

A leading healthcare trust in Chertsey is seeking a Clinical Office Administrator to join their Dermatology team. This role involves providing comprehensive administrative support, dealing with patient inquiries, and maintaining confidentiality. Candidates should have strong clerical and typing skills, and familiarity with the NHS environment is advantageous. This is a full-time, permanent position with competitive benefits.

Benefits

Excellent pension scheme

On-site nursery

Career development support

On-site parking

Qualifications

• Previous administration experience in a busy office.
• Understanding of GDPR and Information Governance.
• Knowledge of NHS Constitution.

Responsibilities

• Provide comprehensive support to the Dermatology Clinical Team.
• Organize workload with the Dermatology Consultants.
• Maintain confidentiality at all times.

Skills

Fast, accurate copy and audio typing

Good written and verbal communication skills

Able to use initiative and judgment

Confident in computer packages such as Excel

Ability to prioritize work

Education

NVQ in Business Administration or equivalent

English GCSE Grade C or equivalent

Tools

Cerner

Excel

Dictate IT

Job description

Job Summary

An exciting opportunity has arisen for a Clinical Office Administrator to join our team at Ashford and St Peter's Hospitals. The successful applicant will work in our Dermatology department. The post includes general office duties consisting of filing, photocopying, sorting post, obtaining patient notes, liaising with patients, GPs and hospital medical & clinical staff, dealing with enquiries by letter / e‑mail and telephone.

The successful candidate will have excellent clerical and typing skills and be able to communicate effectively with both patients and staff. Although not essential, knowledge of the Cerner system would be desirable.

Main Duties

The post holder will provide a comprehensive support administrative service to the Dermatology Clinical Team. The successful candidate will be expected to organise their workload with the Dermatology Consultants and co‑ordinate their activities with the Clinical Office Coordinators to ensure that an efficient service is provided. The Clinical Office Administrator will carry out their duties in such a way as to make a direct and positive contribution to the organisation of the work. It is essential that the Clinical Office Administrator should exercise initiative commensurate with the role and vital that confidentiality is maintained at all times.

About Us

Ashford and St. Peters Hospitals NHS Foundation Trust serves a population of more than 410,000 people living in North‑West Surrey, parts of Hounslow and beyond.

Over 3,700 highly trained doctors, nurses, midwives, therapists, healthcare scientists and other support staff make up our workforce, providing a wide range of services across our two hospital sites, Ashford, Surrey and St Peter's, Chertsey, Surrey.

We also run many specialist clinics in the community and local community hospitals and other healthcare facilities.

Our vision is to be one of the best healthcare Trusts in the country. There has never been a better time to join us in the NHS at ASPH. We are committed to providing continuous professional development and flexibility to shape our workforce around our patient care.

Benefits

• Excellent pension scheme and annual leave entitlement
• On‑site nursery
• On‑site staff café
• On‑site parking
• Support in career development
• Salary sacrifice schemes including wage stream, lease cars, Cycle to Work schemes and home electronics

Employment Details

Date posted: 05 November 2025

Pay scheme: Agenda for change

Band: 3

Salary: £26,240 to £27,928 a year pa inc. HCAS

Contract: Permanent

Working pattern: Full‑time

Reference number: 323‑AC4667‑JN

Job location: St Peter's Hospital, Guildford Road, Chertsey, KT16 0PZ

Person Specification

Qualifications (Essential)

• NVQ in Business Administration or equivalent administration
• English GCSE Grade C or equivalent

Experience (Essential)

• Previous administration experience of working in a busy office and dealing with conflicting demands

Knowledge (Essential)

• NHS Constitution
• Understanding GDPR and Informational Governance
• Good range of administrative procedures

Skills (Essential)

• Fast, accurate copy and audio typing
• Able to compose letters on own initiative or with minimal instruction
• Able to prioritise work
• Able to use initiative and judgement in dealing properly with day to day issues and queries
• Confident in use of computer packages such as Excel and ability to learn new systems
• Good written and verbal communication skills
• Able to deal sensitively and tactfully with all contacts and maintain confidentiality

Desirable

• NHS experience
• Knowledge of Cerner, Evolve, Dictate IT and Envoy systems

Other Essential

• Ability to be flexible to meet the needs of the team, the service, and the Trust
• Team player

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer Details

Ashford & St. Peter's Hospitals NHS Foundation Trust

St Peter's Hospital

Guildford Road

Chertsey

KT16 0PZ

Website: https://www.ashfordstpeters.nhs.uk/