Clinical Information Systems Transformation Officer

NHS; Wakefield; On-site; GBP 31,000 - 38,000; Full time

Job summary

A leading health trust based in Wakefield is seeking a Clinical Information Systems Transformation Officer. The role requires expert support for core clinical systems, especially SystmOne, and involves delivering training and guidance. The ideal candidate has a degree or equivalent in training, relevant IT experience, and strong communication skills. This full-time position offers a salary between £31,049 and £37,796 annually, with opportunities to improve clinical information systems in a supportive environment.

Qualifications

• Minimum of 2 years experience of formal IT training delivery.
• Experience of using clinical information systems in healthcare settings.
• Understanding of change management and business process redesign principles.

Responsibilities

• Lead and implement clinical system changes and enhancements.
• Provide expert support and guidance to system users.
• Maintain high standards of customer service and technical support.

Skills

Excellent communication and presentation skills

Effective training delivery skills

Strong organisational and time-management skills

Coaching and mentoring abilities

Flexibility to work unsociable hours

Education

HND/Degree level in Training/Development or equivalent experience

GCSE or equivalent Maths and English

Formal training qualification or work towards one

Tools

Microsoft Office

Job description

Job Summary

37.5 hours per week

PLEASE NOTE: - This is not a post within an IT Technical Team.

We are seeking an experienced and motivated Clinical Information Systems Transformation Officer to join our progressive IT department. Working within the Clinical Information Systems (CIS) Team, you will play a key role in supporting and managing the Trust's core clinical systems, including SystmOne. You will work closely with other IT teams, specialty staff, and front‑line users to deliver system changes, enhancements, and ongoing support.

At the time of advertising, this role does not meet the minimum requirements set by UK Visas and Immigration to sponsor candidates to work in the UK. For this reason, we are unable to sponsor anyone for a skilled worker visa for this role.

We are happy to accept applications from candidates who can prove their right to work in the UK or via alternative visa routes. Such applications will be considered alongside all other applications.

All employees of the Trust are strongly encouraged to have their up‑to‑date flu vaccination to protect staff and patients.

We encourage and welcome applications from all protected characteristic groups; we value diversity and want our workforce to be reflective of our communities.

We do reserve the right to close this vacancy before the advertised closing date if necessary, so please apply as soon as possible.

Main Duties of the Job

• Lead and implement clinical system changes and enhancements, particularly within SystmOne.
• Provide expert support and guidance to system users across the Trust.
• Work collaboratively with IT colleagues and clinical staff to ensure systems meet operational needs.
• Maintain high standards of customer service and technical support.
• Contribute to the continuous improvement of clinical information systems.
• Deliver detailed training sessions on the use of clinical systems through a blended learning approach, developing e‑learning packages, training videos, and training scripts.
• Plan and deliver end‑user training, including data quality, business continuity, information governance, and information reporting considerations.

Qualifications and Essential Experience

• HND/Degree level in Training/Development or equivalent experience.
• GCSE or equivalent Maths and English.
• Formal training qualification or work towards one to be achieved within 1 year.
• Microsoft Office to an advanced level.
• Experience of using clinical information systems across a variety of healthcare settings, particularly in Mental Health & Community Services.
• Understanding of clinical service requirements, data standards, and clinical terms within NHS systems.
• Experience of planning, scheduling, and delivering end‑user training packages.
• Minimum of 2 years experience of formal IT training delivery.
• Understanding of change management and business process redesign principles.
• Experience of training staff in e‑learning or blended learning approaches.

Additional Desirable Qualifications

• PRINCE2 Foundation or other project management qualification.
• Change Management qualification.
• Training/Development accreditation related to clinical information systems.
• Experience of delivering IT/Clinical information systems training across multiple health and social care settings.
• Experience with Learning Management Systems for training administration and scheduling.
• Experience of training in eReferral Services (formerly Choose & Book).
• Awareness of NHS IM&T Strategic priorities and Training needs.

Personal Attributes & Skills

• Excellent communication and presentation skills, with the ability to engage a range of audiences.
• Effective training delivery skills and a supportive educational style.
• Strong organisational and time‑management skills with the ability to work independently and in a team.
• Coaching and mentoring abilities to motivate learners.
• Ability to interprete and translate complex business processes into training scenarios.
• Understanding of information governance, data quality, and security standards for clinical systems.
• Flexibility to work unsociable hours when required.

Employer Details

South West Yorkshire Partnership NHS Trust

Block 10, Fieldhead Hospital

Ouchthorpe Lane

Wakefield

WF1 3SP

Salary & Working Pattern

£31,049 to £37,796 a year

Permanent, Full‑time, Flexible working

Reference Number

C9378-QA01432