Clinical Governance Administrator

County Durham & Darlington NHS Foundation Trust; North East; Hybrid; GBP 22,000 - 30,000; Full time

Job summary

A healthcare foundation in North East England is seeking a Clinical Governance Administrator to provide essential administrative support to the Clinical Governance Team. The candidate should have prior experience in healthcare administration, especially with incident reporting systems. Necessary skills include strong IT proficiency and excellent communication abilities. This role offers flexible hours and potential hybrid working arrangements.

Qualifications

• Experience in an administrative role within a healthcare or governance setting.
• Working knowledge of clinical governance & quality issues in healthcare.
• Experience with incident reporting systems.

Responsibilities

• Provide high-quality administrative services to the Clinical Governance Team.
• Produce weekly and monthly trend reports.
• Attend incident and complaint-related meetings and take minutes.

Skills

Strong IT skills

Excellent written communication

Excellent verbal communication

Attention to detail

Ability to manage workloads independently

Education

NVQ3 or equivalent experience

GCSEs (or equivalent)

Tools

Microsoft Office (Word, Excel, Outlook)

Job description

Job Summary

The Clinical Governance Administrator plays a vital role supporting the Clinical Governance Team to ensure the delivery of safe, effective, and high-quality patient care. This role involves providing comprehensive administrative support to facilitate clinical governance processes, which underpin the Trust's commitment to continuous improvement, patient safety, and regulatory compliance.

Main Duties

• Administrative Support: Provide efficient support to the Clinical Governance Team, including managing meetings, minutes, and documentation.
• Incident & Complaint Handling: Maintain and report on incident data, ensuring timely escalation and resolution.
• Data Management: Produce regular reports, maintain accurate databases, and support quality assurance processes.
• Communication: Act as a liaison for governance-related queries, offering guidance and promoting best practices.
• Autonomy: Work independently within established procedures, using judgment to elevate issues when needed.
• Organisational Impact: Contribute to patient safety, regulatory compliance, and continuous improvement across the Trust.

Working Hours

Hours of Work: Negotiable to suit individual circumstances and service needs. Flexible Options: Condensed hours are available, allowing hours to be worked over fewer days. Hybrid Working: Depending on service requirements, remote working may be considered for part of the week.

About Us

We provide hospital services from two acute sites - Darlington Memorial Hospital and University Hospital of North Durham. We have a centre for planned care in Bishop Auckland and provide care from community hospitals Chester-le-Street, Shotley Bridge, Barnard Castle, Sedgefield and Weardale as well as over 80 other community based settings and providing care in patients' homes.

We particularly welcome applications from disabled and Black, Asian and Minority Ethnic (BAME) candidates as BAME and disabled people are currently under-represented.

Job Responsibilities

• Provide high‑quality, integrated administrative services to the Clinical Governance Team.
• React to and implement changes as directed by the line manager.
• Support wards & departments in identifying learning from incident and complaint data.
• Maintain and update incident databases, ensuring data validity.
• Produce weekly and monthly trend reports independently.
• Attend incident and complaint‑related meetings.
• Take minutes, produce action logs, and prepare meeting papers.
• Provide verbal and written guidance to staff on incident reporting procedures.
• Resolve data quality issues and elevate concerns when necessary.
• Assist in preparing reports for quality and board assurance processes.
• Contribute to the Trust's evidence of safe, effective, and patient‑centred care.

Person Specification

Experience

• Previous experience in an administrative role within a healthcare or governance setting.
• Experience of working with incident reporting systems.
• Experience in minute‑taking and preparing meeting documentation.
• Able to travel to meet the requirements of the role.

Qualifications

• NVQ3 or equivalent demonstrable experience.
• GCSEs (or equivalent).
• Working knowledge of clinical governance & quality issues in health care.

Special Skills & Knowledge

• Strong IT skills, including proficiency in Microsoft Office (Word, Excel, Outlook).
• Excellent written and verbal communication.
• Ability to manage and prioritise workloads independently.
• Attention to detail and accuracy in data handling.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer Details

County Durham & Darlington NHS Foundation Trust

University Hospital of North Durham
North Road
Durham
DH1 5TW

Employer's website