Clinical Advisor - Medical Inbox and Liaison

IPRS Aeromed; England; On-site; GBP 35,000; Full time

Job summary

A leading clinical services provider in England seeks a Clinical Advisor (Nurse or Paramedic) to manage the clinical inbox, triaging queries and liaising with healthcare providers. The candidate must have a minimum of 2 years post-qualification experience. This role offers a salary of £35,000 per annum pro rata and includes a competitive benefits package.

Benefits

Professional Development Opportunities

Employee Assistance Programme

Free Parking

High-street discounts

Annual Leave 25 days

Company pension scheme

Life Assurance

Recruit a Friend bonus scheme

Environmental Initiatives

Westfield Health Cash Plan

Free Eye Tests every 2 years

Free annual Flu-Vaccination

Qualifications

• Minimum 2 years post qualification experience in clinical roles.
• Experience in clinical advisory, triage, and case management is desirable.
• Understanding of medical report interpretation and clinical terminology is essential.

Responsibilities

• Manage the medical inbox, triaging and prioritising incoming clinical queries.
• Review medical reports and identify areas requiring clarification.
• Liaise with healthcare providers for additional clinical information.
• Prepare clinical summaries or briefing notes for decision-making.
• Monitor case timelines to ensure actions are completed within SLA requirements.

Skills

Excellent written and verbal communication skills

High level of clinical judgment

Meticulous attention to detail

Strong organisational skills

Confident in using IT systems

Education

Registered Healthcare Professional (NMC, HCPC)

Minimum 2 years post-registration clinical experience

Job description

Overview

IPRS Aeromed is a leading independent supplier of scalable clinical and medical solutions, trusted by government, NHS, and private partners to provide rapid, high-quality care in complex environments. From paramedic-led medical repatriations to clinical support in secure settings, our skilled, experienced, and diverse clinical professionals work around the clock to respond where and when it matters most.

We’re in an exciting period of growth, expanding our team and service, so if you’re motivated by a fast-moving and dynamic environment, have a desire for continuous improvement and are passionate about making a real difference, we would love you to join our team where care and compassion guide every decision.

You’ll join a company built on four core values Innovation, Diversity, Integrity, and Kindness and a culture where people are genuinely at the heart of everything we do.

Position

We are seeking a competent and professional Clinical Advisor (Nurse or Paramedic) to support our clinical team. You'll need to have a minimum of 2 years post qualification experience with experience in clinical advisory, triage, and case management roles.

This will initially be on a fixed term contract for 6 months which may lead to a permanent role.

You'll be working 40 hours per week, Monday to Friday 8am to 5pm. This position is offering £35,000 per annum pro rata.

Role purpose

The purpose of this role is to manage the clinical inbox by triaging, reviewing, and coordinating all medical queries, ensuring accurate and timely progression of cases. The Clinical Advisor will gather relevant clinical information, liaise with clients and healthcare providers, and escalate complex cases where required. The role ensures that all necessary information is collected to allow cases to proceed within agreed service level agreements (SLAs), while maintaining high standards of clinical governance and client satisfaction.

Duties include

• Manage the medical inbox, triaging and prioritising incoming clinical queries.
• Review medical reports and identify areas requiring clarification or additional information.
• Liaise with healthcare providers to request and obtain additional clinical information.
• Communicate with clients to clarify medical reports and respond to clinical queries.
• Prepare clinical summaries or briefing notes to assist senior clinicians in decision-making.
• Escalate complex or high-risk cases to senior clinicians as appropriate.
• Work closely with Operations Coordinators to ensure internal systems are accurately updated with current case information.
• Maintain thorough documentation of all communications and actions within case notes.
• Monitor case timelines, ensuring all actions are completed within SLA requirements.
• Actively contributes to improving processes related to clinical information management.
• Uphold confidentiality, data protection, and company policies.

Qualifications, Training and Experience

• Registered Healthcare Professional (NMC, HCPC) – Essential
• Minimum 2 years post-registration clinical experience – Essential
• Experience in clinical advisory, triage, and case management roles – Desirable
• Understanding of medical report interpretation and clinical terminology – Essential

Experience and knowledge

• Strong experience in reviewing and interpreting medical documentation.
• Experience in professional liaison with healthcare providers and clients.
• Knowledge of case management processes and documentation standards.
• Familiarity with working within service level agreements and clinical governance frameworks.
• Understanding data protection (GDPR) in relation to clinical records.

Skills and abilities

• Excellent written and verbal communication skills for both clinical and non-clinical audiences.
• High level of clinical judgment with the ability to recognise when to escalate cases.
• Meticulous attention to detail when reviewing medical information.
• Strong organisational skills with the ability to manage multiple priorities.
• Confident in using IT systems and Microsoft Office applications.
• Able to work independently and collaboratively within a multidisciplinary team.
• Professional, proactive, and adaptable approach to work.

Benefits and additional information

• Competitive salary and benefits package including: Professional Development Opportunities, Employee Assistance Programme (free confidential counselling), Free Parking and High-street discounts, Annual Leave 25 days, Moving Day Leave, Company pension scheme, Life Assurance, Recruit a Friend bonus scheme (up to £1,500), Environmental Initiatives, Westfield Health Cash Plan, Free Eye Tests every 2 years, Free annual Flu-Vaccination.
• 40 hours per week Monday to Friday 8am to 5pm.
• Salary: £35,000 per annum pro rata.

Equality, diversity and inclusion

IPRS Aeromed is committed to creating a diverse and inclusive workplace where all employees are valued, respected, and supported. Applications from all individuals are welcome, regardless of race, ethnicity, gender, gender identity, sexual orientation, age, disability, religious belief, or any other characteristic. We are committed to eliminating discrimination, fostering a culture of inclusion, and ensuring that recruitment, hiring, and workplace practices reflect the importance of equality and diversity. We are a Disability Confident Committed employer, ensuring our recruitment process is inclusive and accessible.