Clinical Administrator/Call Handler

South Tyneside and Sunderland NHS Foundation Trust; Hebburn; On-site; GBP 24,000 - 27,000; Part time

Job summary

A local NHS Trust in the UK is seeking a Clinical Administrator/Call Handler to join their new Care Coordination hub. The role involves triaging patients, managing appointments, and providing essential support to healthcare professionals. Candidates should have at least 2 years of clerical experience, proficiency in Microsoft Office, and the ability to handle confidential information. This position offers a salary between £24,937 to £26,598 pro rata and includes flexible working options.

Benefits

Flexible working

Access to fitness centre

Career progression and training support

Qualifications

• At least 2 years experience working in a clerical post.
• Experience of handling confidential information.
• Ability to problem solve.
• Experience of working in NHS or a healthcare environment.

Responsibilities

• Take appropriate details to triage patients.
• Provide the first point of contact for patients.
• Accurately update patient details using EMIS.
• Support the team with performance reporting.

Skills

Knowledge of Microsoft Office Packages

Excellent communication and interpersonal skills

Effective organisational skills

Experience of using EMIS system

Knowledge of medical terms

Education

GCSE Maths and English C or above

Level 3 qualification in administration or relevant subject

Job description

Closing date: 12 December 2025

Clinical Administrator / Call Handler

Go back South Tyneside and Sunderland NHS Foundation Trust

The newly developed Care Co‑ordination hub is looking to recruit multiple Clinical Administrator/Call Handlers to be based at Clarendon, Windmill Way, NE31 1AT. The successful candidates will be expected to rotate across the following shift patterns.

• 08.00am – 04.00pm
• 12.00pm – 08.00pm
• 08.00pm – 08.00am

Please note as this service is newly developed shift patterns are actively being reviewed, therefore there may be changes to shift pattern times in the future.

The Care Co‑ordination hub is an admission prevention service. As a Clinical Administrator/Call Handler you will be the first point of contact for patients, carers and referrers calling the hub.

Key Tasks & Responsibilities

• Take appropriate details to triage patients.
• Order stock and process managed referrals, including scheduling of appointments and visits.
• Provide first point of contact for patients, relatives and healthcare professionals for urgent and non‑urgent cases.
• Gather information on patient condition using EMIS Web and direct them to the most appropriate service, advising on self‑management where applicable.
• Work within an Integrated Community Team, collaborating with clinical and non‑clinical colleagues.
• Use advanced listening and probing skills to give clear advice and signpost correctly.
• Deal with anxious or upset patients/relatives experiencing traumatic events.
• Accurately update and input patient details, appointments and information into EMIS.
• Support the team with performance reporting and data management.
• Collate data and produce relevant reports.
• Provide administration and clerical support from telephone calls.
• Process supplies orders.

About the Trust

Please add your telephone number to your application form so we can contact you quickly if required.

One Team One Trust – There are many reasons to work at our Trust. From our commitment to putting people first to our accessible services and award‑winning teams. We have a passion for research, innovation and tackling inequalities. We are committed to respect, fairness and civility and promote a compassionate, caring and positive culture and working environment.

We welcome all applications irrespective of people's race, disability, gender, sexual orientation, religion/belief, age, gender identity, marriage and civil partnership, pregnancy/maternity and particularly those from under‑represented groups. Looking after our workforce's health and wellbeing is a priority for us. We also provide access to high quality education, training, career progression and support. Flexible working is supported via our Flexible Working Policy.

The Trust employs around 8,600 people and provides a range of hospital services to a local community of around 430,000 residents. We also provide a range of more specialised services outside this area. We offer our staff outstanding benefits – Fitness Centre (SRH), libraries at both hospital sites, chaplaincy support and access to a Care Coordinator to help staff with childcare arrangements.

If you use AI, and it poses a risk to the integrity of your individual recruitment process, we may withdraw your application at any stage of the process.

Person Specification

Experience

• At least 2 years experience working in a clerical post.
• Experience of a full range of secretarial procedures including diary management and arranging meetings.
• Experience of minute taking.
• Experience of handling confidential information.
• Ability to problem solve.
• Ability to prioritise workload.
• Experience of working in NHS or a healthcare environment.
• Knowledge of local health services.

Skills and Knowledge

• Knowledge of Microsoft Office Packages e.g. Word, Excel, Outlook, PowerPoint.
• Excellent communication and interpersonal skills.
• Effective organisational skills such as planning, organising and prioritising.
• Experience of using EMIS system.
• Knowledge of medical terms.

Physical skills

— Not specified.

Qualifications

• Minimum 2 years office experience.
• Good standard of general education.
• GCSE Maths and English C or above, or equivalent.
• Level 3 qualification in administration or other relevant subject or equivalent vocational experience.

Please note the Trust is not able to offer Skilled Worker Sponsorship for this role as it does not meet the UKVI threshold requirements. Applicants are requested to consider this when making their application. Please visit gov.uk for further information.

Employer

South Tyneside and Sunderland NHS Foundation Trust

£24,937 to £26,598 a year pro rata for part‑time hours