Clinical Administrator

Blatchford; Northampton; On-site; GBP 20,000 - 25,000; Full time

Job summary

A global manufacturer of prosthetic technology is seeking a Clinical Administrator in Northampton. The role involves assisting Orthotists, managing patient appointments, and responding to enquiries. Candidates should have competent IT skills, previous office experience, and strong organizational abilities. The position offers benefits such as 25 days holiday and a health cash plan.

Benefits

25 days holiday

Opportunity to purchase additional holiday

On Demand Pay

Pension

Discounted shopping and leisure activities

Health cash plan

Cycle to work scheme

Qualifications

• Previous office administration experience required.
• Must be self-motivated and able to work autonomously.
• Ability to maintain high standards while working under varying deadlines.

Responsibilities

• Respond to various enquiries in a professional manner.
• Liaise with Orthotists and Managers to ensure quality service.
• Perform initial screening of referrals via NHS email.
• Upload information onto Rehabilitation Management System.
• Book appointments with patients over the phone.
• Keep waiting list data updated.

Skills

Organised

Attention to detail

Excellent communication

Flexible

Professional approach

Confident telephone manner

Education

Maths and English GCSE C or above (or equivalent)

Tools

MS Word

MS Excel

MS Outlook

Job description

Blatchford is a multi-award winning, global manufacturer of some of the world’s most advanced prosthetic technology, bespoke seating solutions and orthotic devices. Our evidence-based approach and commitment to continuously challenge possibilities ensures our mobility solutions prioritise the wellbeing and long-term health of our users.

Through science, technology, and maintaining a clear focus on people, we make mobility possible.

We have a fantastic opportunity for a Clinical Administratorto work as an integral part of our small team of Orthotic Service Administrators based at our Northampton centre.

The role

As Clinical Administrator you will assist the Orthotists and Department Managers in the provision of orthoses, and associated equipment to our service users.

• Responding to telephone, email and in-person enquiries in a confidential, professional, and helpful manner.
• Liaising with the Orthotists and Blatchford Managers to ensure a quality service is provided.
• Initial screening of referrals received in via NHS email system.
• Uploading appropriate new and self-referral information onto Rehabilitation Management System (RMS) for clinician triage.
• Booking appointments with patients over the Telephone.
• Ensure waiting list data is kept up to date.

What are we looking for?

• Maths and English GCSE C or above (or equivalent)
• Competent with MS Word, Excel, and Outlook
• Previous office administration experience
• Highly organised, with a strong attention to detail
• Self-motivated and ability to work autonomously.
• Professional approach
• Flexible and self-motivated
• Excellent communication and interpersonal skills
• Confident telephone manner
• Ability to maintain high standards when working to varying deadlines.

What can we offer you?

• 25 days holiday (rising with service)
• Opportunity to purchase additional holiday.
• On Demand Pay
• Pension
• Discounted shopping and leisure activities
• Health cash plan
• Cycle to work scheme

If you feel you have the relevant experience to be considered for this Clinical Administrator position, please apply now.