Clinical Administrator

NHS; Lancashire; On-site; GBP 25,000 - 35,000; Full time

Job summary

A charitable healthcare organization in the UK is seeking a Clinical Administrator to provide high-quality administrative support within a multidisciplinary team. Responsibilities include managing patient records, handling enquiries, and assisting clinical staff. Ideal candidates will have strong communication skills, attention to detail, and a commitment to confidentiality. This role offers a supportive work environment with benefits like annual leave, pension scheme, and more.

Benefits

38 days annual leave (pro rata, including Bank Holidays)

Free on-site parking

Discounted staff meals

Pension scheme (NHS pensions transferable)

Maternity/Paternity benefits

Qualifications

• Current experience of working in a clinical setting in an administration role.
• Knowledge of using and amending EMIS patient record system.
• Proficient with medical/clinical terminology.

Responsibilities

• Provide high-quality administrative support across all areas.
• Manage referrals, patient enquiries, and maintain accurate records.
• Assist with patient discharges and communicate updates.

Skills

Excellent telephone and communication skills

High attention to detail and accuracy in record keeping

Ability to work independently and as part of a multidisciplinary team

Strong organisational and multitasking abilities

Education

AMSPAR diploma or equivalent

English Olevel or GCSE grade C or above

Tools

EMIS

Job description

Trinity Hospice provides specialist palliative and end-of-life care for adults and children across the Fylde Coast. As a registered charity, were dedicated to compassionate support and making a real difference in our community, thanks to our skilled team and volunteers.

Are you an organised, adaptable professionalwith a passion for supporting clinical teams and making a real difference topatient care? We are seeking a proactive Clinical Administrator tojoin our multidisciplinary team.

Main duties of the job

• Provide high-quality, flexible administrative support across all areas of the organisation
• Manage referrals, patient enquiries, and maintain accurate records using EMIS and other approved systems
• Support clinical and non-clinical teams, including nurses and consultants
• Handle telephone calls with professionalism and courtesy, ensuring messages and queries are managed efficiently
• Assist with patient discharges and communicate updates to clinicians and other professionals
• Produce and log correspondence, ensuring confidentiality and compliance with data protection requirements
• Support reception duties and provide cover for other administrators during absences
• Complete daily administrative tasks such as scanning, data entry, and document management
• Contribute to audits, reporting, and process improvements to enhance service efficiency

What Were Looking For:

• Excellent telephone and communication skills
• High attention to detail and accuracy in record keeping
• Ability to work independently and as part of a multidisciplinary team
• Flexible and adaptable approach to changing priorities
• Strong organisational and multitasking abilities
• Commitment to confidentiality, professionalism, and quality service delivery

About us

At Trinity Hospice & Brian House, youll be part of a caring, supportive environment where your skills help ensure the smooth running of vital clinical services. We value adaptability, teamwork, and a commitment to excellence.

• 38 days annual leave (pro rata, including Bank Holidays)
• Free on-site parking
• Discounted staff meals
• Pension scheme (NHS pensions transferable)
• Maternity/Paternity benefits

Job responsibilities

OVERALL PURPOSE: The post holder will provide high-quality, efficient, and flexible administrative support across all areas of the organisation. Working as part of a multidisciplinary team, the Clinical Administrator will undertake administrative duties including manging referrals, handling patient enquiries, maintaining accurate records, and supporting the coordination of clinical and operational tasks.

This is a multi-skilled role requiring adaptability, excellent communication, and a strong understanding of EMIS and clinical administrative processes. The post holder will provide support and cover across services and departments as required

Main Duties of post

1. Assist with secretarial and administrative support to clinical and non-clinical areas of the Hospice, including working closely with, and supporting the nursing team and consultants

2. Assist with the inputting of referrals and other patient records that need be added to EMIS

3. Assist with maintaining our computerised system to record patient information for all clinical areas (EMIS)

4. Answer telephone calls and deal with these appropriately in a timely & polite manner. Directing calls to the appropriate department/person, always providing a courteous and efficient service. Taking messages in an accurate and complete manner when necessary.

5. Manage patient discharges and communicate relevant updates to clinicians and other professionals

6. Ensure all correspondence (letters, forms, reports) is accurately produced, logged in a timely manner

7. To ensure confidential patient records and administration documents are stored securely, including safe disposal

8. Assist with maintaining computerised diary systems and support with meeting room booking arrangements

9. Support reception duties when required

10. Providing cover for the other administrators where possible and if required e.g., absences due to sickness, holidays, training etc.

11. To undertake any other appropriate duties as requested by relevant Manager

Task Management and operational support

1.Complete daily administrative tasks including scanning, data entry, and document management.

2. Send referrals and correspondence to other organisations as directed

3. Maintain confidentiality and comply with data protection and information governance requirements at all times.

4. Assist in reviewing and improving administrative processes to enhance efficiency.

5. Provide flexible support and cover areas of need on demand, ensuring smooth service operation during absences or high workload periods.

System and Record Keeping

• Use EMIS and other approved systems to manage patient records and clinical information securely.
• Ensure data accuracy and contribute to maintaining compliance with organisational standards
• Support audits, reporting and data collection as required.

Key Skills and Attributes

• Excellent telephone and communication skills
• Ability to work independently and as part of a multidisciplinary team
• High attention to detail and accuracy in record keeping
• Flexible and adaptable to changing priorities
• Strong organisational and multitasking abilities
• Commitment to confidentiality, professionalism, and quality service delivery

This job description is not exhaustive and is subject to review in conjunction with the post holder

Person Specification

Qualifications

• English Olevel or GCSE grade C or above
• AMSPAR diploma or equivalent

Knowledge and Skills

• Excellent interpersonal skills
• Flexible approach to working
• Excellent interpersonal skills
• Good time management and organisational skills
• Ability to work under pressure to meet the demands of a busy service
• Ability to deal with distressed/anxious patients/relatives
• Working in a palliative care setting / hospice

Experience

• Current / recent experience of working in a clinical setting in an administration role
• Knowledge of using and amending EMIS patient record system
• Proficient with medical/ clinical terminology

Personal Attribiutes

• Good team player
• Willingness to learn new skills
• Calm and professional manner
• Willingness to embrace new ways of working
• Have a high regard for the work of hospices with the commitment to their ethos
• Evidence of the ability to engage with and actively promote Trinity values and ways of working

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.