Clinical Administrator

Orri; Greater London; On-site; GBP 18,000 - 24,000; Part time

Benefits offered by this job

Annual leave

Private healthcare

Pension scheme

Training & CPD

Corporate events

Employee discounts

Job summary

Orri is seeking a part-time Clinical Administrator in London to support the clinic's day-to-day operations. You will handle reception, diary management, correspondence and reporting, ensuring a professional, welcoming patient experience.

The role includes supporting clinical teams with letters, training, and governance-related tasks. We value a proactive, confidential professional who can manage competing priorities and maintain high standards of customer service in a busy environment.

Qualifications

• Experience in fast-paced environments or startups.
• Previous work in medical/clinical/therapeutic settings desirable.
• Excellent communication with warm, professional manner.

Responsibilities

• Provide reception and front-of-house cover for clinic.
• Answer calls and manage general enquiries; direct queries appropriately.
• Manage appointments, diaries and room bookings.
• Prepare and distribute clinical reports and letters as needed.
• Support clinical team inductions and training schedules.
• Maintain confidential records and data; produce routine reports on operations.

Skills

Diary management

Reception

Administrative tasks

Customer service

Confidentiality

Team collaboration

Communication

Job description

Join Orri as a Clinical Administrator | London (Part-Time)

Orri is an ambitious and ground-breaking company committed to changing the way we treat eating disorders in the UK and beyond. We are looking for a part-time Clinical Administrator to join our team.

Why Orri?

Orri is an ambitious and ground-breaking company committed to changing the way we treat eating disorders in the UK and beyond. We are looking for a part-time Clinical Administrator to join our team.

About the role

The Clinical Administrator is an essential position supporting the smooth running of the day-to-day activities of our clinic. The role combines clinical administration, reception and front-of-house responsibilities, ensuring our clients, visitors and clinical team receive a professional, welcoming and efficient service.

You will be responsible for a range of administrative duties, including managing incoming and outgoing correspondence, scheduling appointments, reporting, maintaining organised records and supporting the day-to-day running of the clinic.

As part of the role, you will also provide reception cover, welcoming clients and visitors to the clinic, answering incoming calls and ensuring the reception area and front-of-house experience are well managed.

Main duties and responsibilities

• Providing reception and front-of-house cover, welcoming clients, visitors and colleagues in a warm and professional manner.
• Answering incoming calls and responding to general enquiries, directing queries appropriately.
• Supporting the smooth running of the clinic and ensuring reception is appropriately covered during working hours.
• Managing shared inboxes and responding to queries from clients.
• Managing appointments, room bookings and clinical diaries.
• Organising, attending meetings and taking minutes.
• Producing regular and ad hoc reports on clinical operations.
• Updating databases and spreadsheets as required.
• Handling incoming and outgoing correspondence.
• Supporting the psychiatry and physical health team with client letters, clinical reports and transcriptions.
• Providing support with clinical team inductions, including scheduling diaries and meetings.
• Attending the Register Meeting and ensuring actions are followed up with the clinical team.
• Supporting the booking of Modular, Statutory and Mandatory training into the timetable and updating attendance registers accordingly.
• Supporting the completion of audits.
• Pulling reports and analysing data for Clinical Governance, including incidents, complaints, concerns, safeguarding and audits.
• Supporting with complaints and concerns, including drafting letters and supporting investigations.
• Maintaining a professional, welcoming and confidential environment for clients, visitors and colleagues.

Desired Skills and Expertise

• A proactive, hardworking and motivated individual.
• Previous experience in a fast-paced organisation and/or start-up business.
• Previous experience working in a medical, clinical or therapeutic healthcare environment is desirable.
• Previous reception, front-of-house or customer service experience is desirable.
• Experience with diary management and administrative tasks.
• Excellent customer service and communication skills, with a warm and professional manner.
• The ability to function well in a team while also being able to use your own initiative.
• Proactive, organised and able to manage competing priorities.
• Ability to meet deadlines and work effectively in a busy environment.
• Ability to maintain strict confidentiality.
• Good spelling and grammar, particularly for clinical letters and correspondence.
• A compassionate and professional approach when interacting with clients who may be experiencing significant difficulties.
• 33 days annual leave (pro rata), including bank holidays and the service closure over Christmas.
• Enhanced maternity/paternity/adoption package.
• Comprehensive induction and commitment to ongoing training.
• Online benefits and cashback rewards schemes.
• Contributory pension scheme with salary sacrifice options.
• Free Statutory and Mandatory Training.
• Free professional development and CPD-certified training.
• Two annual corporate events plus additional social events throughout the year.
• Private healthcare after successfully completing your probation period.

Orri operates a smoke-free policy across all premises and grounds.

We are an equal opportunities employer committed to safeguarding and promoting the welfare of our clients. All appointments are subject to appropriate background checks.