Clinical Admin & Front Desk Coordinator

Blackpool Teaching Hospitals NHS Foundation Trust; Lancashire; On-site; GBP 21,000 - 25,000; Full time

Job summary

Blackpool Teaching Hospitals NHS Foundation Trust is seeking an administrator to provide an effective administrative service across all services to support clinical functions. The post holder will collaborate with colleagues, service users and stakeholders to deliver efficient clerical support.

You will handle reception, patient admissions and telephone helpline tasks, triage calls, manage appointments and maintain records across IT systems, contributing to continuous improvements in

Qualifications

• Provide high-quality administration service to support diverse clinical services.
• Book, cancel and rebook appointments for clinical services and update patient details.
• Triage calls and forward messages; handle inquiries and refer to staff.
• Train and assist new staff and participate in policy reviews.
• Support data processing, typing, minute-taking, filing, photocopying and scanning.

Responsibilities

• Assist in data maintenance and record-keeping for clinical services.
• Serve as non-clinical contact for patients and visitors; manage inquiries.
• Set up rooms, manage mail, and ensure smooth site operation.
• Maintain records and prepare clinical documentation; liaise with departments.
• Archive processes and support transition to digital storage.

Skills

Administrative support

Clerical tasks

Customer service

Telephone handling

Data entry

Job description

The post holder will assist in providing an effective administrative service across all services in the building to support the clinical functions of the Trust. Collaborate with colleagues, service users, and stakeholders to offer efficient clerical support.

There is no sponsorship for this role. Interviews are in Blackpool (face to face only). Please apply early as this vacancy may close early due to popularity.

Provide a high-quality administration service to ensure the smooth operation of a diverse range of clinical services from various sites within a business unit. Flexibly work within the administration team to deliver a wide range of services to clinicians, team leaders, and clinical managers as appropriate.

Offer a high-quality customer care first point of contact service via telephone, email, written correspondence, and face-to-face interactions. This may include delivering reception, patient admissions, and/or telephone helpline services, as well as supporting clinicians in coordinating their clinical workload.

Competently use various computer systems for maintaining departmental/patient records, data, and statistics required by clinical services.

Contribute to and influence the development of administration services by collaborating with colleagues and management to form a clear and coherent vision. Continuously review and evaluate administrative systems, procedures, and associated policies to facilitate improvements and advancements.

• Support clinical services with administrative tasks: data processing, typing, minute-taking, agenda preparation, filing, photocopying, scanning.
• Serve as non-clinical contact for patients and visitors, manage inquiries and concerns, and refer them to relevant staff.
• Handle unexpected events at the site/front office.
• Triage calls, respond or forward messages based on urgency.
• Retrieve and forward telephone messages from staff.
• Manage mail collection and distribution promptly.
• Ensure the smooth function of the site, set up rooms for various uses.
• Book, cancel, and rebook appointments for clinical services, update patient details.
• Schedule appointments in clinician diaries.
• Prepare clinical documentation, liaise with various departments for patient information, maintain records.
• Participate in annual archiving of clinical records, aid transition to digital storage.
• Manage data from IT systems, liaise for service efficiency.
• Perform specific administrative tasks using senior administrator processes.
• Collect and distribute informational materials for clinical teams.
• Manage own workload, support colleagues, prioritize tasks, seek guidance when necessary.
• Train and assist new staff, participate in policy reviews and implementation.
  
  

Blackpool Teaching Hospitals NHS Foundation Trust is ideally situated just a forty five minute drive from Manchester. The Trust provides services to the 440,000 residents of Blackpool, Fylde & Wyre and North Lancashire, as well as specialist tertiary care for Cardiac and Haematology patients.

As one of the United Kingdom’s largest coastal resort, Blackpool has plenty to offer its residents – it’s not just a good place to work; it’s a great place to live. In addition to its bustling centre and historic seafront, the town is world famous for its many attractions, including the famous Blackpool Tower. Blackpool also offers a number of scenic cycling routes round our local parks and across the surrounding countryside, as well as boasting panoramic views of the coast on its picturesque Promenade. Further afield, Blackpool also benefits from less than three-hour connections via rail to Edinburgh in the north and London in the south.

For further details / informal visits contact: Name: Emily Connor Job title: DSM Email address: [e-mail] Telephone number: 01235 956043