Clinical Accounts Manager – Project & Client Lead

Office Angels; City of Edinburgh; On-site; GBP 26,000; Full time

Job summary

A recruitment agency in Edinburgh is seeking an experienced Account Manager to support clients in the clinical sector. The role involves managing clinical study documents, providing exceptional customer service, and coordinating cross-functional projects. Ideal candidates should have experience in digital print production, vendor management, and proficiency in MS Office, particularly Excel. This full-time position offers a dynamic, fast-paced environment with a focus on delivering high-quality service.

Qualifications

• Experience in digital print production.
• Knowledge of processing RFQs and converting them into orders.
• Strong customer service skills.
• Ability to work under pressure and meet deadlines.

Responsibilities

• Manage day‑to‑day activities for clinical study documents.
• Provide outstanding customer support, handling queries, deliveries, and reporting.
• Coordinate projects across cross‑functional teams.
• Monitor timelines and escalate issues.
• Organise and prioritise tasks to meet strict deadlines.

Skills

Digital print production

Vendor management

Customer service

MS Office proficiency

Tools

Excel

Job description

A recruitment agency in Edinburgh is seeking an experienced Account Manager to support clients in the clinical sector. The role involves managing clinical study documents, providing exceptional customer service, and coordinating cross-functional projects. Ideal candidates should have experience in digital print production, vendor management, and proficiency in MS Office, particularly Excel. This full-time position offers a dynamic, fast-paced environment with a focus on delivering high-quality service.