Clinic Team Leader

Peninsula Dental Social Enterprise CIC; Plymouth; On-site; GBP 31,000 - 38,000; Full time

Job summary

Peninsula Dental Social Enterprise CIC in Plymouth seeks a qualified Dental Nurse with management experience to lead the new DEF clinic team. The Clinic Team Leader will oversee clinical floors, student clinics and supporting services as the CQC Registered Manager.

You will line-manage staff, recruit and develop teams, ensure governance and compliance, and work with academic staff to deliver high-quality patient and student care.

Qualifications

• Qualified Dental Nurse registered with the General Dental Council.
• Excellent numeracy and literacy (GCSE C or equivalent in Maths and English).
• Computer literacy including Microsoft Office.

Responsibilities

• Manage the clinical floors and supporting services.
• Line-manage staff and conduct appraisals.
• Assist in recruitment and staff development.
• Ensure governance, quality and safety compliance.
• Collaborate with academic staff and students.

Skills

Dental nursing

Staff management

Leadership

Communication skills

Education

GDC-registered Dental Nurse

Tools

R4 scheduling software

Job description

Peninsula Dental Social Enterprise is seeking a motivated, committed, enthusiastic qualified Dental Nurse with management experience to fill a Clinic Team Leader position at our newly opened DEP in the City Centre. The post holder will be responsible for the effective and efficient running of the clinical floors and student clinics as well as all supporting services, including management of staff. The post holder will be required to be the CQC Registered Manager for the site and oversee the associated regulated activities.

Key responsibilities

• Operational management of the clinical floor and supporting services
• Line management of staff to achieve an innovative, motivational and high performing working environment to best deliver services to patients and students. Includes conducting appraisals, managing performance, managing attendance, conduct etc.
• Assisting in recruitment and development of relevant staff groups
• Liaison with PDSE managers, clinic staff, academic staff and students to maximise the efficiency of the clinics
• Ensure all activities are undertaken in compliance with Equality and Diversity regulations for staff, students and patients
• Ensure all governance procedures are in place and are adhered to
• Plan and lead events such as student induction
• Support and facilitate the work of the Dental Outreach Team and the Dental Nurse Training programme
• Work with the Central Clinical Governance Team and other PDSE staff to plan and manage DEF operations
• Work with other DEF staff to ensure appropriate levels of consistency of operational delivery
• Create an innovative, motivational and high performing working environment to best deliver services to patients and students
• Ensuring that all team members are accountable for their own clinical actions and understand the impact of their work on patients and student
• Ensure the working environment is safe for all employees, students and visitors to the DEF

Measures of success

• Successful outcomes to items listed in key accountabilities and other delegated tasks
• Positive feedback (staff, patients and students)
• Meets deadlines
• Manages competing demands
• Adherence to PDSE policies
• Appropriate outcomes for patients and students through a motivated staff group, Staff on 52 week contracts must take the majority of their annual leave allocation outside of term time. Requests for annual leave within term-time will only be granted if the functioning of the clinics will not be compromised.

Essential

• Qualified Dental Nurse, registered with the General Dental Council
• Excellent numeracy and literacy skills (minimum GCSE grade C, or equivalent, in maths and English)
• Computer literacy, including competence with Microsoft Office

Desirable

• Additional post registration qualification i.e. dental radiography
• Knowledge and use of R4 is desirable
• Evidence of work in a management role
• Evidence of staff management

Skills

• Ability to work as a manager in a team environment
• Ability to motivate a team to be enthusiastic, committed and to improve performance
• Excellent interpersonal, communication and presentation skills, both verbal and written
• Understanding of how internal processes can impact on organisational performance

Effective problem solving skills

• Methodical approach to organising staff and clinics and resolving issues
• Able to prioritise and move between tasks to meet deadlines

Behaviours

• Demonstrates self-leadership and leadership of others
• Demonstrates enthusiasm and commitment at all times
• Demonstrates commitment and support to PDSE, to PDSE managers, the Clinic Manager and to colleagues
• Takes ownership of tasks
• Uses own expertise and uses this to develop others
• Supports others to achieve goals
• Forms good working relationships with colleagues to achieve successful outcomes
• Ability to manage multiple tasks and competing demands
• Demonstrates an ability to manage and participate in a changing environment with a positive attitude.

This post requires Hepatitis B immunisation and other health clearance as stipulated by Occupational Health.

Salary starting point is £34,230.00. Peninsula Dental Social Enterprise provides dental services and education from four teaching clinics across the southwest, from Exeter to Truro. The company supports the work of the University of Plymouth Peninsula Dental School training the Dentists and Therapists of tomorrow. As a Social Enterprise we are focussed on providing benefits to the communities we serve locally, including patients, students and the wider community requiring oral healthcare and education. Role: Clinic Team Leader Grade: Band 5 Reports to: Clinic Manager Directly responsible for: Dental Nurses / Trainee Dental Nurses Role summary: The role holder will lead the efficient and effective running of the Dental Education Facility (DEF) clinical floors and management of clinic staff. They will be the CQC registered manager for their facility.

Normal working hours are 0845 to 1700 Monday to Friday, however on occasions to meet business need you will be required to work revised hours, typically between 0800 and 1800. The Working Time Regulations apply to all employees of Peninsula Dental Social Enterprise (CIC) In particular Peninsula Dental Social Enterprise (CIC) will not permit staff in all employments to work in excess of 48 hours in any one week except where there are exceptional service needs where an absolute limit of averaging over a reference period of 17 weeks would apply.