Clinic Prep & Reception Clerk - Outpatients, Leigh

Wrightington, Wigan & Leigh NHS Foundation Trust; Lilford; On-site; GBP 20,000 - 25,000; Full time

Job summary

A healthcare organization in Lilford is seeking a temporary Clinic Prep Clerk to provide administrative support to the Outpatient Service Department. Applicants should possess excellent communication and customer service skills, and must be educated to GSCE level or equivalent. This position requires flexibility and the ability to work within a team. The working hours are 37.5 per week, Monday to Friday and occasional Saturdays.

Qualifications

• Motivated and enthusiastic individual with excellent interpersonal and communication skills.
• Experience in a customer-related environment and general office systems.
• Flexibility and ability to adapt to changing work patterns.

Responsibilities

• Provide full administrative support to the Outpatient Service Department.
• Prepare Outpatient clinics and assist in the reception of patients.
• Ensure patient needs are central to service delivery.

Skills

Interpersonal skills

Customer service skills

Communication skills

Keyboard skills

Education

GSCE level or equivalent

Job description

The Healthcare Operations Department are looking to recruit a temporary Clinic Prep Clerk for 37.5hrs per week within the Prep Team based at Leigh Infirmary; however, you may be required to work on other sites if cover is needed. The service operates Monday to Friday between 7.30am and 6pm and Saturdays between 8.30am and 3pm. You would be expected to be able to work flexible covering these hours.

• Applicants who have already received feedback that they are unsuitable for the position need not apply - unless they have taken steps to strengthen their application to demonstrate and evidence how you meet the essential criteria since that decision.

Responsibilities

The post holder will provide full administrative support to the Outpatient Service Department, by the timely and accurate preparation of Outpatient clinics and reception of patients. It is important to ensure patient’s needs are central to the delivery of the service, therefore it is important that you have first class customer service skills along with a professional telephone manner and compliance with all appropriate policies and procedures.

Qualifications and Skills

You must be a motivated, enthusiastic individual who possesses excellent interpersonal and communication skills with an ability to work effectively within a team. You must also have knowledge of general office systems and protocols in a customer related environment. Must be educated to GSCE level or equivalent / relevant experience and demonstrate keyboard skills. It is necessary to be flexible and able to adapt quickly to change and altering work patterns. Will be covering various admin and clerical duties in line with service demands.

About the Trust

Choose Well - Choose WWL Wrightington, Wigan and Leigh NHS Foundation Trust are the proud providers of acute hospital and community services to the people of the Wigan Borough and surrounding areas. At WWL, we value our staff believing that 'happy staff, makes for happy patients'. We have a recognised track record in staff engagement and living our values. WWL are committed to placing the patient at the heart of everything we do, and in the provision of safe, effective care that acknowledges and ensures dignity. With this in mind we are seeking to recruit people who share our values and beliefs.