Clinic Prep & Reception Clerk - Outpatients, Leigh

Wrightington, Wigan and Leigh NHS Foundation Trust; Leigh; On-site; GBP 20,000 - 25,000; Full time

Job summary

A regional healthcare provider is seeking a temporary Clinic Prep Clerk to support their Outpatient Service Department at Leigh Infirmary. The ideal candidate will have excellent communication and customer service skills, be educated to GCSE level, and demonstrate flexibility in various administrative duties. This role will require handling health records and working flexible hours within a team-focused environment.

Qualifications

• Must demonstrate knowledge of general office systems and protocols in a customer-related environment.
• Must have experience with administrative tasks related to outpatient services.

Responsibilities

• Provide full administrative support to the Outpatient Service Department.
• Prepare outpatient clinics and receive patients in a timely manner.
• Ensure that patient needs are central to service delivery.

Skills

Excellent interpersonal and communication skills

Customer service skills

Keyboard skills

Ability to work effectively within a team

Flexibility and adaptability

Education

Educated to GCSE level or equivalent

Job description

Role Overview

PLEASE NOTE THAT THIS IS A VERY PHYSICALLY DEMANDING ROLE AND REQUIRES THE CANDIDATE TO FILE, MOVE AND HANDLE LARGE QUANTITIES OF HEALTH RECORDS

The Healthcare Operations Department are looking to recruit a temporary Clinic Prep Clerk for 37.5hrs per week within the Prep Team based at Leigh Infirmary; however, you may be required to work on other sites if cover is needed. The service operates Monday to Friday between 7.30am and 6pm and Saturdays between 8.30am and 3pm. You would be expected to be able to work flexible covering these hours.

You must be a motivated, enthusiastic individual who possess excellent interpersonal and communication skills with an ability to work effectively within a team. You must also have knowledge of general office systems and protocols in a customer related environment.

NHS Employees should ideally secure their manager’s agreement for a secondment arrangement ideally prior to applying, as this will be a condition of any offer made. This vacancy is advertised on a fixed term basis as it has been established to support the employee on secondment and will end in 10 months or when the substantive postholder returns. Whilst this post is advertised on an acting / secondment basis there is the potential that this post may become permanent in the future.

• Applicants who have already received feedback that they are unsuitable for the position need not apply – unless they have taken steps to strengthen their application to demonstrate and evidence how you meet the essential criteria since that decision.

The post holder will provide full administrative support to the Outpatient Service Department, by the timely and accurate preparation of Outpatient clinics and reception of patients.

It is important to ensure patient’s needs are central to the delivery of the service, therefore it is important that you have first class customer service skills along with a professional telephone manner and compliance with all appropriate policies and procedures.

Must be educated to GSCE level or equivalent / relevant experience and demonstrate keyboard skills.

It is necessary to be flexible and able to adapt quickly to change and altering work patterns. Will be covering various admin and clerical duties in line with service demands.

Application

Shortlisting is based on the person specification, therefore, when completing your supporting statement, please refer to the person spec, demonstrating in your application how you match all points, providing examples of experience, understanding and transferable skills.

About WWL

Wrightington, Wigan and Leigh NHS Foundation Trust are the proud providers of acute hospital and community services to the people of the Wigan Borough and surrounding areas. At WWL, we value our staff believing that ‘happy staff, makes for happy patients’. We have a recognised track record in staff engagement and living our values. WWL are committed to placing the patient at the heart of everything we do, and in the provision of safe, effective care that acknowledges and ensures dignity. With this in mind we are seeking to recruit people who share our values and beliefs.

Contact

For further details / informal visits contact: Name: Tracey Killen Job title: Team Leader Email address: [e-mail] Telephone number: 01942 264985