Clinic Delivery Coordinator | St George's University Hospitals NHS Foundation Trust

st georges nhs trust; Tooting; On-site; GBP 20,000 - 25,000; Full time

Job summary

A major healthcare provider in Tooting seeks a motivated individual for the Clinic Delivery Coordinator role. This entry-level position provides comprehensive administrative and reception support in outpatient services, ensuring patient enquiries are addressed effectively. Designed for those looking to grow in the healthcare field, this position requires strong customer service and communication skills. Join a dynamic team dedicated to patient care and service improvement.

Qualifications

• Entry level post with progression opportunities.
• Understanding of outpatient processes.

Responsibilities

• Receptioning outpatient clinics with high customer service.
• Field enquiries from patients, visitors, and staff.
• Support service manager with service improvement.
• Uphold trust values of kindness, excellence, respect, responsibility.

Skills

Customer service

Communication

Job description

A fantastic opportunity has arisen for motivated individuals to join our Outpatient Services team working at St George’s Hospital & Nelson Medical Centre (SW20 8DA).

The role of Clinic Delivery Coordinator provides comprehensive administrative support and frontline reception service to all outpatient areas within the trust, based in our specialty teams across Medicine, Surgery and Women & Children.

This is an entry level post with excellent opportunities to progress within the trust.

NOTE : 3 positions available at St George's Hospital & 1 position available at Nelson Medical Centre.

Responsibilities

• Receptioning of outpatient clinics providing a high level of customer service with an understanding of key patient processes, ensuring administration of outpatient clinics are carried out in a timely manner
• To field enquiries in person, via phone and via email, for patients, visitors and staff in relation to the St George’s outpatient service ensuring all enquiries are fulfilled or escalated appropriately
• To support the Assistant Service Manager and Team Leaders with operational and administrative service improvement
• To uphold the trust values of: Kind, Excellent, Respectful and Responsible at all times.

With nearly 9,000 dedicated staff caring for patients around the clock, they are the largest healthcare provider in southwest London.

St George’s Hospital, Tooting – one of the country’s principal teaching hospitals – is shared with St George’s, University of London, which trains medical students and carries out advanced medical research. St George’s Hospital also hosts the St George’s, University of London and Kingston University Faculty of Health and Social Care Sciences, which is responsible for training a wide range of healthcare professionals from across the region. As well as acute hospital services, they provide a wide variety of specialist care and a full range of community services to patients of all ages following integration with Community Services Wandsworth in 2010. St George’s University Hospitals NHS Foundation Trust serves a population of 1.3 million across southwest London. A large number of services, such as cardiothoracic medicine and surgery, neurosciences and renal transplantation, also cover significant populations from Surrey and Sussex, totalling around 3.5 million people. The trust also provides care for patients from a larger catchment area in southeast England, for specialties such as complex pelvic trauma. Other services treat patients from all over the country, such as family HIV care and bone marrow transplantation for non-cancer diseases. The trust also provides a nationwide state-of-the-art endoscopy training centre.

This advert closes on Wednesday 29 Oct 2025