Clinic Co-Ordinator and Cancer Navigator Band 5

NHS; Guildford; On-site; GBP 32,000 - 40,000; Full time

Job summary

A leading healthcare provider in Guildford is looking for a Max Facs & Ortho clinic coordinator and cancer navigator. This role involves providing comprehensive administrative support to the Maxillofacial and Orthodontic department, ensuring coordinated cancer pathways, and working collaboratively within a team. Candidates should possess strong interpersonal and organizational skills and ideally have knowledge of medical terminology related to cancer. This is a permanent full-time position with a salary ranging from £32,602 to £39,686 per annum.

Benefits

Health and wellbeing program

Professional development opportunities

Qualifications

• Experience in cancer services would be an advantage.
• Clean driving licence is required.
• Knowledge of medical terminology, especially relating to cancer.

Responsibilities

• Coordinate NHS and private patient pathways.
• Track and expedite cancer care pathways.
• Be responsible for all administrative tasks in management.

Skills

Interpersonal skills

Organisational skills

Communication skills

Diplomatic skills

Education

Degree or equivalent work experience

Tools

Microsoft Word

Microsoft Excel

Microsoft PowerPoint

Job description

Job Summary

An exciting opportunity has arisen for a Max Facs & Ortho clinic co‑ordinator and cancer navigator with excellent interpersonal skills and a calm and methodical approach to provide a full range of administrative assistance to the Maxillofacial & Orthodontic department. This is a permanent full‑time contract working 37.5 hours per week.

The role will include a full range of administrative duties to support consultants and their team. We are looking for someone that can manage their own workload, demonstrate efficient organisation skills and who can work collaboratively within the team.

For more information about this role please see the detailed job description.

Main Duties of the Job

The Navigator will ensure that Cancer pathways are coordinated efficiently and effectively, patient pathways are actively tracked to meet cancer waiting time standards, supporting the production of evidence and data for National Peer Review, Trust finances and medical publication. The post‑holder will also deliver wide‑ranging support to the management to ensure the effective running of clinics. The post holder will be the initial contact for patients coming to the department and visitors to the Royal Surrey County Hospital and therefore, be responsible for providing a welcoming, professional and courteous environment.

The post holder will need to ensure services are suitably staffed and supported across all areas such as reception, medical staffing and clinic utilisation. This role will also include liaising with a variety of staff across the Trust to ensure the smooth running of the clinics for the patients, clinicians and related support departments.

About Us

Royal Surrey is a compassionate and collaborative acute and community Trust. Recognising that our 5000 colleagues are our greatest strength, we offer a comprehensive health and wellbeing program along with a commitment to developing and advancing your career. Our diverse and welcoming Royal Surrey family will ensure you feel valued from your initial interview through your entire tenure.

We are clinically led and provide joined up care by bridging the gap between hospital and community services alongside regional specialist cancer care. Our main acute hospital site is in Guildford with community hospital sites at Milford, Haslemere and Cranleigh. We provide adult community health services in homes across Guildford and Waverley.

The Care Quality Commission (CQC) have given us an overall rating of Outstanding.

Royal Surrey has a strong reputation and history to build on. We are proud of our achievements and we are investing in our colleagues through our commitment to supporting professional development as well as investing more than £45 million in our physical environment and new equipment in the next few years. There has never been a better time to join us.

Important Notice: Although it is not the Trust’s normal practice, adverts may close early, so you are encouraged to submit an application as soon as possible.

A video about the Royal Surrey - https://www.youtube.com/watch?v=R96pMboIYdo

Details

Date posted: 23 December 2025

Pay scheme: Agenda for change

Band: 5

Salary: £32,602 to £39,686 a year per annum pro rata – includes high cost area supplements (HCAS)

Contract: Permanent

Working pattern: Full‑time

Reference number: 384-AR-EMF19704

Job location: Royal Surrey NHS Foundation Trust, Guildford, GU2 7XX

Job Responsibilities

1. Co‑ordinate NHS and private patient pathways for the Trust, requiring highly functioning planning and organisational skills.
2. Track and expedite patient care pathways to ensure cancer waiting times are effectively met alongside the Clinical Nurse Specialist, Support Worker and Consultant.
3. Be responsible for all administrative tasks involved in the management of cancer patient pathways.
4. Be responsible for day‑to‑day management, organisation and delegation of relevant tasks and roles to others as required.
5. Be responsible for data management.
6. Ensure clinic templates align with staffing and identify anomalies or issues to escalat[e]e to management.
7. Co‑ordinate outpatient clinics with management support to ensure efficient clinical cover and running of clinics.
8. Be responsible for booking and aiding outpatient long‑waiter appointments to allow achievement of national long‑waiter targets.
9. Provide cross‑cover for other Cancer Navigators during periods of leave.

A significant level of liaison with different departments is required and the successful candidate needs to have highly developed diplomatic and influencing skills. Attention to detail, excellent communication and organisational skills are key components of the position. Knowledge of medical terminology especially relating to cancer is desirable. Previous knowledge and experience in cancer services would be an advantage.

Qualifications – Essential

• Educated to degree level or demonstrable equivalent level of appropriate work experience.
• IT – Word, email, Excel, PowerPoint.
• Clean driving licence.

Qualifications – Desirable

• Nursing/medical background.
• Advanced Excel.
• Database management.

Knowledge – Essential

• Knowledge of medical terminology, especially relating to cancer.
• Knowledge of the NHS with an understanding of NHS process and patient pathways.
• Experience of communicating with, influencing and relating to different professional groups and managers at all levels of seniority.
• Experience of developing specialist training programmes, training new staff and providing ongoing training and support to existing staff.
• Experience of "process review" to maximise efficiency.
• Experience of organising meetings, including minute taking.
• Experience of developing processes and systems for the collection and collation of information.
• Experience of data quality and confidentiality issues.
• Working within a busy environment with multiple departments.
• Demonstrate experience of working with office based electronic systems (for example Microsoft Office, email).
• Experience of working within the NHS.
• Experience of computer databases in health environment, PAS, pathology and radiology.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer Details

Name: Royal Surrey NHS Foundation Trust

Address: Royal Surrey NHS Foundation Trust, Guildford, GU2 7XX

Website: https://www.royalsurrey.nhs.uk/