Clinic Clerk - QCCH | Imperial College Healthcare NHS Trust

IMPERIAL COLLEGE HEALTHCARE NHS TRUST; City Of London; On-site; GBP 24,000 - 32,000; Full time

Job summary

A leading healthcare provider in the City of London is seeking an Outpatient Clinic Clerk to manage appointments and patient queries in the maternity department. The ideal candidate will have excellent customer service skills, organizational abilities, and experience in a busy team environment. This fixed-term position offers career development opportunities and various benefits.

Benefits

Career development

Flexible working

Staff recognition scheme

Staff recognition scheme

Cycle to Work scheme

Car lease schemes

Season ticket loan

Onsite leisure facilities membership

Qualifications

• Previous experience in managing patient appointments and queries.
• Ability to work in a busy multidisciplinary team.
• Effective communication skills.

Responsibilities

• Manage patient bookings and queries in the outpatient department.
• Maintain administrative systems for appointment processes.
• Liaise with other services regarding patient tests.
• Liaise with other services for tests and documentation.
• Provide customer-focused first point of contact for patients.

Skills

Customer service skills

Flexibility

Organizational skills

Can-do attitude

Job description

An exciting new post has arisen within the Maternity administration team, as the Outpatient Clinic Clerk.

You will be responsible for managing the appointments and patient queries for the maternity outpatient department, providing effective and efficient administrative support. You will be working closely with the midwives, obstetricians and administrative teams and expected to be well organised. The post holder will be accountable to the Admin supervisor for the Queen Charlotte's site.

If you have previous patient appointment bookings and managing front line queries with a flexible “can-do” attitude to work, exceptional customer service skills and can see yourself as part of a busy multidisciplinary team, then we would like to hear from you. This is a fixed term position ending 22nd May 2026.

Responsibilities

• To enter, record and update information to ensure that all patients are accurately registered on the relevant Trust information system and that any further documentation relating to a patient’s appointment is completed and appropriately stored.
• Maintain effective administrative systems both electronic and manual, including those relating to all patient appointment booking processes.
• Maintain and update records of appointment availability for all clinics.
• Liaise with other services to ensure that appropriate tests are ordered and collected.
• Promote a customer focused approach to receiving patients and visitors to the clinic, providing a courteous, responsive and effective first point of contact (in person and by telephone) for patients, carers and healthcare professionals, both internal and external to the Trust.

At Imperial College Healthcare you can achieve extraordinary things with extraordinary people, working with leading clinicians pushing boundaries in patient care. Become part of a vibrant team living our values - expert, kind, collaborative and aspirational. You’ll get an experience like no other and will fast forward your career.

Benefits include career development, flexible working and wellbeing, staff recognition scheme. Make use of optional benefits including Cycle to Work, car lease schemes, season ticket loan or membership options for onsite leisure facilities.

We are committed to equal opportunities and improving the working lives of our staff and will consider applications to work flexibly, part time or job share. Please talk to us at interview.

This advert closes on Friday 17 Oct 2025