Clinic Administrator

Cambridge University Hospital NHS Foundation Trust; Cambridge; On-site; GBP 24,000 - 30,000; Full time

Job summary

A healthcare organization in Cambridge is seeking a highly motivated Clinic Administrator to provide essential administrative support for the Pre-assessment Clinic. The ideal candidate will possess excellent customer service skills, the ability to work under pressure, and strong communication skills. Responsibilities include handling inquiries and coordinating appointments. A flexible working environment and numerous employee benefits are offered, promoting a healthy work-life balance.

Benefits

On-site leisure facilities

Reduced cost bus travel

Subsidised parking

Qualifications

• Experience of customer service or dealing with the public.
• Experience supporting new starters and less experienced staff.
• Understanding of confidentiality and customer service.

Responsibilities

• Provide administrative support to the Pre-assessment Clinic.
• Handle telephone and email enquiries efficiently.
• Support the Pre-assessment Coordinator with clinic appointments.

Skills

Excellent customer service skills

Good communication skills

Advanced IT skills, e.g. MS Excel

Ability to work under pressure

Organisational skills

Education

GCSE level or equivalent

NVQ level 2 in customer service / business admin or equivalent

Tools

EPIC (administration)

Job description

Clinic Administrator

The closing date is 28 December 2025

We are looking for a highly motivated individual to join our team of Clinic Administrators.

You must have the ability to work well under pressure, be organized and have excellent customer service skills. Tasks will require attention to detail, a patient focus and a drive for quality. Good communication skills are essential and you must be able to liaise with staff at all levels in a confident manner.

You must be willing to learn and be able to work both independently and within a team. You must uphold our values of Together - Safe, Kind, Excellent at all times.

Main duties of the job

This role is to provide an administrative service to the Pre-assessment Clinic. This will include tasks such as greeting patients and visitors and handling telephone and email enquiries, including responding to requests for information, appointments and general enquiries. You will work with the Nursing team to support the effective running of the Clinic. You will have interaction with other areas of the hospital and other NHS organisations.

You will support the Pre-assessment Coordinator with coordination of appointments for the various clinics within the department.

Occasional Saturday working will be required.

About us

Our Trust

Cambridge University Hospitals (CUH) NHS Foundation Trust comprises Addenbrooke's Hospital and the Rosie Hospital in Cambridge. With over 13,000 staff and over 1100 beds the priorities of the Trust focus on a quality service which is all about people - patients, staff and partners. Recognised as providing 'outstanding' care to our patients and rated 'Good' overall by the Care Quality Commissioner, is testament to the skill and dedication of the people who work here. CUH's values - Together - Safe, Kind, Excellent - are at the heart of patient care, defining the way all staff work and behave. The Trust provides accessible high-quality healthcare for the local people of Cambridge, together with specialist services, dealing with rare or complex conditions for a regional, national and international population.

CUH is committed to promoting a diverse and inclusive community - a place where we can all be ourselves. We value our differences and fully advocate and support an inclusive working environment where every individual can fulfil their potential. We want to ensure our people are truly representative of all the communities that we serve. We welcome applications for all positions in the organisation irrespective of people's age, disability, ethnicity, race, nationality, gender identity, sex, sexual orientation, religion or belief, marriage and civil partnership status, or pregnancy and maternity status or social economic background.

Job responsibilities

Please see the attached Applicant Information Pack (combined Job Description and Person Specification) for key duties and responsibilities.

Due to Home Office immigration rules, a full time permanent vacancy cannot be filled by individuals on a Student visa. Therefore, please be advised that if you are a Student visa holder, we will not be able to offer you a full time permanent contract unless you have:

• applied for a Graduate visa
• or you will have successfully completed your course and have applied for a Graduate visa before the anticipated start date of your employment
• or the Trust has agreed that they will Sponsor you as a Skilled Worker and you will complete your studies within 3 months of the anticipated start date of employment

As per Home Office guidelines, please be aware that, unfortunately, the Trust is unable to offer sponsorship for this particular position.

The advert will close at midnight on 28 December 2025.

Interviews are due to be held on 5 January 2026.

Benefits to you

At Cambridge University Hospitals, we want to do all we can to support good working days. We offer development opportunities and a wide range of benefits, including on-site leisure facilities, shopping concourse and day nurseries. Our good work programme currently includes providing reduced cost Stagecoach bus travel to and from Cambridge University Hospital site. Park and Ride bus journeys between Babraham Road and Trumpington sites are free, as is the route to and from Cambridge train station and our hospitals. We also subsidise the cost of parking on site for eligible staff.

On CUH campus, hot food is available 24/7 and at a reduced cost for colleagues. Recently we launched the first of our staff pod break spaces. Located in the Deakin Centre, we have a purpose-created colleague-only caf, with free tea and coffee, a break space and private outside area for colleagues to rest, refuel and recharge. Just one of the ways we are working hard to support good working days at CUH.

CUH is committed to assisting employees in achieving a good work-life balance irrespective of role or personal circumstances. Flexible arrangements may include, but are not limited to, part-time working, job-share, term-time working and flexible start and finish times.

Please note if you would like to discuss the required hours of this role further, you should approach the contact given. In some cases, alternative working hours will be considered.

We welcome applications from the Armed Forces.

Person Specification

Qualifications

• Educated to GCSE level or equivalent
• NVQ level 2 customer service / business admin or equivalent

Experience

• Experience of customer service or dealing with the public
• Experience supporting new starters and less experienced staff
• Experience of working within a team
• Experience of prioritising, planning and organising own tasks
• Experience of working in the NHS
• Experience of working in a Reception / administration role

Knowledge

• Understanding of confidentiality
• Understanding of customer service
• Basic knowledge of job requirements from job description
• Knowledge of administration procedures and systems
• Knowledge / use of EPIC (administration)
• Basic knowledge of the Trust

Skills

• Ability to work as part of a team
• Good communication skills including telephone, email and face to face
• Ability to follow policies and procedures
• Ability to work under pressure
• Ability to show attention to detail and accuracy
• Good organisational skills
• Willing to learn new skills
• Ability to act on own initiative
• Advanced IT skills, e.g. MS Excel
• Experience in using EPIC

Additional Requirements

• The ability to understand and behave at all times, towards patients, visitors and colleagues according to the Trust values of Safe, Kind, Excellent.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Cambridge University Hospital NHS Foundation Trust