Client Technologies Technician

Rhode Island Hospital; Newport; On-site; GBP 29,000 - 48,000; Full time

Job summary

Brown University Health provides computer and device hardware, software, and LAN support to ensure a high-value, accessible information network. The role acts as a technical resource for staff with equipment issues, delivering services across enterprise levels with strong customer relations.

Under supervision of Infrastructure Services management, you will install, configure, and support hardware and software, and participate in enterprise deployments, with occasional after-hours on-call work

Qualifications

• Equivalent to Associate's Degree with IT coursework.
• Experience with PCs, monitors, cables, networking and IP phones.
• Ability to interface with customers daily and provide support.

Responsibilities

• Participates in implementing computer hardware, peripherals, and software.
• Supports complex system installations at OS and rollout levels.
• Troubleshoots OS, hardware, software and e-communications compatibility.
• Performs setup and installation of hardware, software, updates and peripherals.
• Provides off-hours on call coverage as required.
• Performs other duties as assigned.

Skills

Customer service

IT hardware

Software support

Education

Associate's degree in IT

Tools

Windows OS

Microsoft Office

Job description

SUMMARY

Under the general supervision of the management of Infrastructure Services, provides computer or device hardware, software, and local area network support to assure a high value, widely accessible, comprehensive, integrated information network which meets or exceeds customer expectations. The incumbent functions as a team participant in development and control of all, hardware, and computer peripherals and any devices that connect to the Brown University Health Local Area Networks at affiliate and enterprise levels and will act as a technical resource for other staff with computer equipment support issues. They must possess good customer relation skills, as they will be interfacing with customers daily.

Brown University Health employees are expected to successfully role model the organization's values of Compassion, Accountability, Respect, and Excellence as these values guide our everyday actions with patients, customers and one another.

In addition to our values, all employees are expected to demonstrate the core Success Factors which tell us how we work together and how we get things done. The core Success Factors include:

Instill Trust and Value Differences

Patient and Community Focus and Collaborate

RESPONSIBILITIES

• Participates in implementing computer hardware, peripherals, and software. These implementations may be site-specific as well as enterprise deployable.
• Support complex system installations at the client operating system level, and client rollout level.
• Performs identification, troubleshooting, and resolution of client operating system, hardware, software and e-communications compatibility and integration; resolves problems in accordance with departmental policy/procedure and security regulations. May also be required to identify recurring issues, document, and elevate them to appropriate IT Teams.
• Performs setup and installation of computer hardware, software, software updates, peripheral equipment, and system components. Provides ongoing support after installation
• Provides off- hours on call coverage (potentially including weekends and holidays) as required.
• Performs other duties as assigned.

MINIMUM QUALIFICATIONS

BASIC KNOWLEDGE

Equivalent to Associate's Degree with course work in Information Technology. Must have experience in computer based technologies, hardware, software, and peripherals. These would include PCs, monitors, cables, wireless/wired network systems, printers, IP-based phones, and cell phone integration as well as modern client operating systems and software (e.g. Windows 7, Windows 10, Microsoft Office, etc.). A combination of computer related technical training and technical microcomputer work experience may substitute for a degree.

EXPERIENCE

Two years' experience in configuring client computers, including making physical modifications to hardware and installing and testing software.

WORK ENVIRONMENT AND PHYSICAL REQUIREMENTS

Duties are performed in a typical office environment, requiring extended periods of sitting, walking, and/or standing. It may also require lifting and moving equipment up to 50 lbs. Personal vehicle use is required, and mileage is reimbursed at the Internal Revenue Service rate.

INDEPENDENT ACTION

Employee functions independently within department policies and practices; generally, refers specific problems to management only where clarification of departmental policies may be required.

SUPERVISORY RESPONSIBILITY

None

Pay Range

$28.12-$46.39

EEO Statement

Brown University Health is committed to providing equal employment opportunities and maintaining a work environment free from all forms of unlawful discrimination and harassment.

Location

Newport Hospital - 11 Friendship Street Newport, Rhode Island 02840

Work Type

M-F 8:00 AM -4:30 PM

Work Shift

Day

Daily Hours

8 hours

Driving Required

No