Client Technical Services Associate

HSBC Group; Worthing; Hybrid; GBP 40,000 - 60,000; Full time

Job summary

A global financial institution is seeking a Client Technical Support Associate in Worthing to provide 1st and 2nd line support for software issues. This role involves troubleshooting, installing, and maintaining software, while ensuring excellent client service. The position is hybrid, requiring occasional office attendance in Worthing or Birmingham.

Benefits

Private healthcare

Enhanced maternity and adoption pay

Contributory pension scheme

Qualifications

• Experience with Bank's systems or ability to learn quickly.
• Experience in installation and maintenance of MS Windows applications is advantageous.
• Ability to work unsupervised and self-motivated.

Responsibilities

• Install, maintain, and troubleshoot software for clients.
• Communicate with clients to diagnose and resolve issues.
• Provide 1st and 2nd line technical support for Receivables Finance.

Skills

Excellent listening skills

Analytical skills

Problem-solving

Communication skills

Organisational skills

Prioritisation skills

Customer service ethic

Tools

Microsoft Active Directory

Microsoft Azure

Job description

When joining HSBC, you will become a valued member of our team, we take the time to get to know our staff and will support you with professional tailored development opportunities, this includes training to build your knowledge and internal career opportunities which will allow you to progress your career with HSBC.

Global Trade and Receivables Finance comprises over 4,500 people across more than 60 countries, helping suppliers and buyers with their export and import finance needs. Trade is where HSBC began in 1865, when we financed commerce between Europe, North America and Asia.

We are currently seeking an experienced individual to join this team in the role of Client Technical Support Associate.

The role is part of the Receivables Finance (RF) team, supporting HSBCnet for RF UK and RF European Balance Sheet (EBS) clients.

The Jobholder is expected to resolve all internal and external technical queries in a prompt and efficient manner. Problems must be answered or progressed/monitored to a satisfactory conclusion. They must provide excellent technical support that improves client opinion of service and value.

In this role, you will:

• Install, maintain and troubleshoot software for clients of HSBC Invoice Finance (UK) Ltd
• Communicate with clients by telephone, email, and remote connection technologies to discuss issues with the software, diagnose the root cause of problems and resolve them.
• Provide 1st and 2nd line technical support for Receivables Finance on the HSBCnet online portal for all users of HSBC Invoice Finance (UK) Ltd
• Resolve all internal and external technical queries in a prompt and efficient manner.

Qualifications

• A background or skill in working with the Bank's systems or able to learn quickly is essential.
• Experience in installation and maintenance of software applications in MS Windows platforms including thin clients and cloud clients would be advantageous, but not essential.
• Proven experience on Microsoft Active Directory user management and Microsoft Azure would be advantageous.
• Excellent listening, analytical and problem-solving skills, with excellent communication skills are essential.
• Strong organisational and prioritisation skills and the ability to manage complex workloads.
• Ability to work unsupervised in a team environment as well as on own initiative and self‑motivated.
• An absolute commitment to service quality and strong customer service ethic is a prerequisite.

This is a hybrid position with the base location being Worthing or Birmingham, with an expectation of working from the office for part of the working week. It is therefore important that the successful candidate is within an easily commutable distance of these offices.

Being open to different points of view is important for our business and the communities we serve. At HSBC, we're dedicated to creating diverse and inclusive workplaces – no matter their gender, ethnicity, disability, religion, sexual orientation, or age. We are committed to removing barriers and ensuring careers at HSBC are inclusive and accessible for everyone to be at their best. We take pride in being a Disability Confident Leader and will offer an interview to people with disabilities, long term conditions or neurodivergent candidates who meet the minimum criteria for the role.

If you have a need that requires accommodations or changes during the recruitment process, please get in touch with our Recruitment Helpdesk:

Telephone: [phone] #

Benefits

We can offer you competitive pay and benefits package. This includes private healthcare for all UK-based employees, enhanced maternity and adoption pay and support when you return to work, and a contributory pension scheme with a generous employer contribution.