Client Support Officer (Student Experience)

University of Western Australia; Crawley; On-site; GBP 38,000 - 41,000; Part time

Job summary

A leading educational institution in Crawley is seeking a part-time Client Support Officer to enhance student experience and academic success. The ideal candidate will hold Year 12 or equivalent and demonstrate strong communication and organizational skills. The role involves delivering client-facing services, student IT support and contributing to continuous service improvement. Flexible working options are available, alongside competitive benefits.

Benefits

Flexible working options

Paid parental leave

Annual leave with purchase option

17% superannuation

Discounts on courses and health insurance

Qualifications

• Year 12 or relevant equivalent competency with significant relevant experience.
• Well-developed communication skills.
• Demonstrated problem-solving skills.

Responsibilities

• Deliver client-facing services including lending and inquiries.
• Support student IT needs and manage access to spaces.
• Contribute to service improvement and training.

Skills

Written communication skills

Verbal communication skills

Interpersonal communication skills

Organizational skills

Problem-solving skills

Proficiency in Microsoft Office

Education

Year 12 or relevant equivalent competency

Job description

• Student Administration / Support Services 1
• Flexible working options considered.
• 26 weeks paid parental leave after one year and 36 weeks after five years continuous service, regardless of gender.
• 4 weeks annual leave with the option to purchase more.
• 13 weeks long service leave after seven/ten years.
• Salary packaging options.
• 17% superannuation, with the option to reduce to the minimum super guarantee.
• 25% off UWA full fee courses, discounted health insurance, and convenient on-campus childcare options.
• Incremental progression based on 12 months continuous service.

Client Support Officer (Student Experience)

Job no: 521593
Work type: Part Time
Location: Crawley
Categories: Library, Student Administration / Support Services

• Be part of a dynamic team enhancing student experience and academic success.
• Part-time (0.90 FTE) appointment on an ongoing basis. Job share and other fractional arrangements considered.
• Base salary range: $77,205 – $82,011 p.a. (pro-rata) plus 17% superannuation.

About the area

The University Library provides information resources, services, systems and spaces to support, stimulate and innovate learning, teaching and research. The University Library is committed to developing and delivering services to be strategic enablers for the University in meeting its goals; enabling and promoting the creation, storage, transfer and seamless access to information and collaborating closely with the University community to deliver innovative solutions for their learning, teaching and research needs.

The University Library has two sections – Research & Collections and Engagement & Experience. The Engagement & Experience team is responsible for provision of research and teaching support, inquiry and reference services, student IT support, library spaces and facilities, information literacy and research skills training, lending, and collection development and management.

About the opportunity

• The University Library supports learning, teaching, and research through resources, services, systems, and collaborative spaces.
• It consists of two main sections: Research & Collections and Engagement & Experience, with the latter focusing on frontline support, IT help, literacy training, and space management.
• The role involves delivering client-facing services including lending, inquiries, student IT support, providing access to spaces and contributing to service improvement and training.

About you

• Year 12 or relevant equivalent competency and considerable relevant experience at an appropriate level.
• Well-developed written, verbal and interpersonal communication skills.
• Well-developed organisational skills and demonstrated ability to set priorities and meet deadlines.
• Demonstrated problem-solving skills.
• Proficiency in a range of computing skills and relevant software applications including Microsoft Office products and mobile device configuration (e.g. Wi‑Fi setup).

Note: Regular shift work, occasional weekend work, some afterhours work, and occasional travel to work across multiple libraries will be required by the successful applicant.

Please apply online via the Apply Now button. The content of your Resume and Cover Letter should demonstrate how you meet the selection criteria.

Closing date: 11:55 PM AWST on Monday, 17 November 2025

This position is only open to applicants with relevant rights to work in Australia.

About the University

The University of Western Australia (UWA) is ranked among the top 100 universities in the world and a member of the prestigious Australian Group of Eight research intensive universities. With a strong research track record, vibrant campus and working environments, there is no better time to join Western Australia’s top university.

Our commitment to inclusion and diversity

UWA is committed to a diverse workforce and an equitable and inclusive workplace. We are committed to fostering a safe environment for all, including Aboriginal and Torres Strait Islander people, women, those from culturally and linguistically diverse backgrounds, the LGBTIQA+ community, and people living with disability.

If you require any reasonable adjustments, we encourage you to advise us at the time of application. Alternatively, you can contact us for assistance during the recruitment process.

Deliver client-facing services including lending, inquiries, student IT support, providing access to spaces and contributing to service improvement and training.

Advertised: 03 Nov 2025 W. Australia Standard Time

Applications close: 17 Nov 2025 W. Australia Standard Time