Client Support Engineer

Razorblue Group; Tees Valley; Hybrid; GBP 25,000 - 30,000; Full time

Job summary

A growing tech service provider is seeking a 1st Line Support Engineer to join their team in Tees Valley. You will provide technical support to clients, troubleshoot issues, and assist with user management. Ideal candidates will have strong communication skills, experience with Microsoft Active Directory, and a customer-focused approach. The role offers a competitive salary and hybrid working options.

Benefits

Base salary of £25,500 per annum

25 days holidays + public holidays

Private Health Insurance

Enhanced maternity and paternity benefits

Referral Scheme Bonus

Fully funded training and accreditations

Qualifications

• Experience in providing 1st line technical support.
• Capable of troubleshooting technical faults.
• Experience in client relationship management.

Responsibilities

• Provide 1st line technical support to clients.
• Troubleshoot and fix technical faults and issues.
• Respond to client queries and service requests.

Skills

Strong communication and relationship-building skills

Administering Microsoft Active Directory

CompTIA and relevant apprenticeship

Basic network troubleshooting

Excellent conversational fluency in English

Education

Degree or degree equivalent qualifications

Tools

Microsoft Office 365

Microsoft Exchange Server

Microsoft Azure AD Connect

Job description

Overview

razorblue role:

We are looking for a 1st Line Support Engineer to join our growing team of like-minded tech people. Should you choose to accept, your responsibilities will encompass:

Responsibilities

• Provide 1st line technical support to clients - supporting networks, cloud services, infrastructure and connectivity
• Troubleshoot and fix technical faults and issues
• Respond to client queries and service requests
• Assist with user rights, passwords, accounts
• Handle basic security administration
• Diagnose issues and explain technical details clearly
• Occasional onsite visits to clients

Qualifications & Skills

• Strong communication, and relationship-building skills
• Administering Microsoft Active Directory, Exchange Server & Office 365
• Comp TIA, Relevant Apprenticeship or higher education
• Degree or degree equivalent qualifications is desirable
• People centric approach & service
• Competent with Windows desktop & application support
• Tablet and mobile device support
• Basic network troubleshooting incl. ping and trace route
• An understanding of razorblue's business, clients and the market it works in
• Active Directory and Exchange administrative skills
• Knowledge of Microsoft Group Policy
• Understanding of Microsoft Azure AD Sync and Azure AD Connect
• Excellent conversational fluency in English to clearly explain complex technical issues

What razorblue offers / Benefits

• Base salary of £25,500 per annum depending on skills and knowledge
• Hybrid working
• 25 days holidays per annum + public holidays + ability to purchase 10 more
• Your birthday off
• £2000 Referral Scheme Bonus
• Enhanced maternity, paternity, adoption + Baby bonus
• Fully funded training and accreditations to expand your skillset
• Two paid charity volunteering days per year
• Discounted Broadband
• Life insurance
• Private Health Insurance with VitalityHealth
• Quarterly team social fund
• Cycle to Work scheme
• Gear up with the latest tech toys through our partnership with Currys
• Cruise around in an eco-friendly electric car with our EV Scheme

Inclusion & Application

We are committed to creating an inclusive and accessible recruitment process. Please don't hesitate to reach out if you require any reasonable adjustments to participate in our application or interview process. We\'re here to support you.

Agency / Recruitment Note

Agencies/Recruiters: To maintain an efficient and direct application process, please refrain from contacting us regarding vacancies. We encourage individual candidates to apply directly through our website. Razorblue does not accept unsolicited speculative CVs. We take no liability for fees or commissions if hiring someone who applied directly or was sourced through other means. Candidates must be submitted only in response to specific requisitions from our talent acquisition team. Your cooperation is greatly appreciated.