Client Support Analyst I - First-Line Tech Help

FIS; York and North Yorkshire; On-site; GBP 21,000 - 26,000; Full time

Benefits offered by this job

Private medical cover

Dental cover

Life cover

Flexible, international environment

Career development

Job summary

FIS is seeking an Experienced Helpdesk Support professional in the United Kingdom to provide first level support to clients, log issues, and maintain strong relationships. You will handle inquiries from multiple sources and coordinate with internal teams to restore services.

Key duties include gathering information to define problems, creating tickets, basic technical support like password resets, escalating when necessary, and monitoring systems during outages to notify clients of issues.

Qualifications

• High School Diploma or Equivalent.
• Typically No Relevant Experience Required.
• Bachelor's Degree in Computer Science or technical field (preferred).
• Typically Minimum 2 Years Relevant Exp. (preferred).
• Previous Helpdesk or Customer Service Exp.

Responsibilities

• Receive client issues through multiple sources (phone, email, Client Portal) and generate tickets for tracking; notify resources to resolve issues.
• Provide initial/basic technical support (e.g., password resets) and escalate when needed; become familiar with systems.
• Verify systems during/after outages; monitor client-facing applications and notify clients of potential issues.

Skills

Excellent communication skills

Problem solving

Education

Bachelor's Degree

Job description

FIS is seeking an Experienced Helpdesk Support professional in the United Kingdom to provide first level support to clients, log issues, and maintain strong relationships. You will handle inquiries from multiple sources and coordinate with internal teams to restore services.

Key duties include gathering information to define problems, creating tickets, basic technical support like password resets, escalating when necessary, and monitoring systems during outages to notify clients of issues.