Client Support Administrator

Eden Resourcing; United Kingdom; On-site; GBP 26,000 - 38,000; Full time

Job summary

Eden Resourcing is seeking an Administration and Client Support professional to join our Holistic Wealth Management team in Cambridge. The role covers new business administration, client reviews and day-to-day queries, while ensuring compliance and smooth office operation.

You will support a Senior Consultant and Paraplanner, liaising with clients and providers, and manage room setups for meetings. Strong IT skills and proactive approach are essential.

Qualifications

• Experience in financial planning or wealth management administration preferred.
• Knowledge of financial services processes and compliance is desirable.
• Excellent written and verbal communication skills.

Responsibilities

• Provide full administrative support to Senior Consultant and Paraplanner.
• Manage day-to-day running of the office, including supplies and meeting room preparation.
• Handle new business administration, client reviews and day-to-day client queries.
• Act as first point of contact for clients in person and by telephone.

Skills

Attention to detail

Customer service

Organization

IT literacy

Education

A-levels or equivalent

Tools

MS Office

CRM systems

Job description

Are you a Superstar? Are you the glue that holds everything together? If so, we would like to hear from you.

A new role has arisen for a skilled and experienced Administration and Client Support within a firm who specialise in delivering bespoke Wealth Management Solutions to HNW Clients. This role is a pivotal appointment within the office and the successful candidate will lead the day to day running of the office as well as dealing with hands on Administration and Client support.

Your role will be to provide full administrative support to a Senior Consultant and Paraplanner, covering new business administration, client reviews and day to day queries. Your role will be to deal with complex and sophisticated clients, manage cases and deal with providers. You will manage to submission of business to the relevant parties and ensure all information and compliance requirements are fully adhered to. You will act as the first point of contact for new and existing clients in person and by telephone. In addition, you will be responsible for the day to day running of the office including management of supplies and the preparation of rooms for meetings. In short….you will be the glue that holds everything together!

The successful candidate will have in depth knowledge and understanding of the Financial Planning and Wealth Management process, ideally gained within an IFA practice. You will be able to manage multiple tasks and demonstrate in depth understanding of products and processes. You will be highly IT literate with experience of Financial Services systems and Platforms. You must have excellent written and verbal communication skills and be able to work using your own initiative. A can do and positive approach is essential.

This role will suit a skilled Administrator who is keen to be part of a highly professional team within an award winning Holistic Financial Planning firm.

Sales Support, Pensions, Wealth Management, Investment, Financial Advice, Retirement Planning,