Client Success Team Lead

Clearwater Analytics; City of Edinburgh; On-site; GBP 80,000 - 100,000; Full time

Job summary

A leading analytics firm in the UK is seeking a Client Servicing Team Lead responsible for managing a team focused on client engagement and operational excellence. You'll monitor team delivery, implement best practices, and handle escalations effectively. This role requires strong communication, organizational skills, and a minimum of 7 years of relevant experience, including 2 years in a managerial position. Proficiency in tools like Salesforce and Power BI is essential for success. Join us to enhance client relationships and drive team performance.

Qualifications

• Bachelor’s degree in a relevant field is required.
• 7+ years of experience in reconciliation, accounting, or finance.
• 2+ years of experience in a people manager role.

Responsibilities

• Monitor team delivery and ensure quality.
• Own preparation for performance reviews and career growth.
• Design and track metrics for project and team success.

Skills

Communication

Organization

Problem-solving

Attention to detail

Interpersonal skills

Education

Bachelor’s degree in Accounting, Finance, Business, Mathematics, Sciences

Tools

Microsoft Excel

Salesforce

Workday

Power BI

Job description

A leading analytics firm in the UK is seeking a Client Servicing Team Lead responsible for managing a team focused on client engagement and operational excellence. You'll monitor team delivery, implement best practices, and handle escalations effectively. This role requires strong communication, organizational skills, and a minimum of 7 years of relevant experience, including 2 years in a managerial position. Proficiency in tools like Salesforce and Power BI is essential for success. Join us to enhance client relationships and drive team performance.