Client Success & Salesforce Support Specialist

AECOM; Coley; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading global firm is seeking a dedicated Client Services Specialist in Coley, United Kingdom. In this role, you will be the key contact for clients, ensuring their issues are managed with professionalism and efficiency. Responsibilities include responding to client queries, troubleshooting issues, and maintaining records. Candidates should possess CRM experience, particularly with Salesforce, and exceptional written communication skills. A background in financial services is preferred.

Qualifications

• Proven experience in client services, customer support, or a similar role.
• Experience in financial services is highly desirable.
• Exceptional written communication skills in English.

Responsibilities

• Respond to client queries via email in a professional manner.
• Troubleshoot and resolve issues for clients efficiently.
• Maintain accurate records of all client interactions.

Skills

Client services

Communication Skills

Problem-solving

Analytical skills

Tools

Salesforce

CRM Software

Job description

A leading global firm is seeking a dedicated Client Services Specialist in Coley, United Kingdom. In this role, you will be the key contact for clients, ensuring their issues are managed with professionalism and efficiency. Responsibilities include responding to client queries, troubleshooting issues, and maintaining records. Candidates should possess CRM experience, particularly with Salesforce, and exceptional written communication skills. A background in financial services is preferred.