Client Success & Relationship Lead — Hybrid (UK)

SBS; Sheffield; Hybrid; GBP 45,000 - 55,000; Full time

Job summary

SBS is seeking a Client Relationship Manager to lead ISA product line client interactions and ensure satisfaction. Location options include London, Sheffield, or Bristol with a hybrid work model.

The role focuses on strengthening partnerships, delivering excellent service, and translating client needs into actions with internal teams. Typical salary ranges from 45k to 55k GBP, with 1–2 years of customer-facing experience encouraged.

Qualifications

• Excellent interpersonal skills and ability to communicate with a wide range of people.
• Strong customer service ethic and the ability to work in a team.
• Reliable, ethical, and able to handle confidential information.
• Experience in a customer-facing or similar role is preferred; degree holders welcome.

Responsibilities

• Improve overall customer relationship and deliver reliable administrative support.
• Understand, monitor and implement contractual terms and SLAs.
• Acknowledge customers promptly and treat them courteously.
• Maintain knowledge of each client and their business.
• Document client meetings and identify actions with follow-up calls.
• Communicate client goals to production and development teams.
• Collaborate with account managers to drive client success.
• Maintain client health metrics and manage expectations and timelines.
• Lead client account reviews and ensure meeting prep is complete.

Skills

Interpersonal skills

Customer service

Teamwork

Confidentiality

Decision making

Risk management

Proactive

Organisational skills

Travel flexibility

People-facing

Numeracy

Explain complex concepts

Customer-facing experience

Education

University degree

Job description

SBS is seeking a Client Relationship Manager to lead ISA product line client interactions and ensure satisfaction. Location options include London, Sheffield, or Bristol with a hybrid work model.

The role focuses on strengthening partnerships, delivering excellent service, and translating client needs into actions with internal teams. Typical salary ranges from 45k to 55k GBP, with 1–2 years of customer-facing experience encouraged.