Client Success & Operations Manager

LEMONCLOUD RECRUITMENT LTD; Epping Forest; On-site; GBP 23,000 - 28,000; Full time

Job summary

A recruitment agency is seeking a highly motivated Account Manager for their team in Epping Forest. This permanent position involves managing client relationships, coordinating shipments, and ensuring customer satisfaction through effective communication. The ideal candidate should have experience in customer care and strong skills in Excel and Outlook. The agency emphasizes diversity, equality, and inclusion and aims to respond to applications within 48 hours.

Benefits

Yearly bonus

Proactive work environment

Responsibilities

• Manage and navigate multiple databases and systems.
• Build and maintain strong, long-term relationships with customers.
• Coordinate with clients to forecast demand and confirm orders.
• Prepare and manage outbound shipments ensuring requirements are met.
• Monitor shipments and address delays proactively.
• Manage stock levels and repurpose obsolete inventory.
• Support cross-functional activities to drive solutions.
• Maintain high-quality data in activity reports and generate reports.
• Respond to customer support inquiries effectively.
• Collaborate with client teams for information sharing.
• Maintain status reports and revise process handbooks.

Skills

Excellent written and verbal communication skills

Strong attention to detail

Conflict management skills

Prioritisation and problem-solving abilities

Proactive decision-making

Customer Care experience

Proficient in Excel

Proficient in Word

Proficient in Outlook

Job description

A recruitment agency is seeking a highly motivated Account Manager for their team in Epping Forest. This permanent position involves managing client relationships, coordinating shipments, and ensuring customer satisfaction through effective communication. The ideal candidate should have experience in customer care and strong skills in Excel and Outlook. The agency emphasizes diversity, equality, and inclusion and aims to respond to applications within 48 hours.