Client Success Manager, London

SKAI Brasil; Greater London; Hybrid; GBP 45,000 - 60,000; Full time

Job summary

A growing digital marketing firm in Greater London is seeking a Client Success Manager to enhance client satisfaction and drive retention. The role involves training clients on the Skai Omnichannel platform, providing technical support, and collaborating with team members. Ideal candidates will have 2+ years of experience in client services or digital marketing, and possess strong project management and communication skills. This position offers a hybrid work model, blending office and remote work.

Qualifications

• 2+ years experience in client services or digital marketing campaign management.
• Ability to thrive in a fast-paced environment with tight deadlines.
• Experience collaborating with a team both locally and virtually.

Responsibilities

• Drive client retention and satisfaction.
• Provide training and technical support to clients.
• Assist clients with implementation and usage of the Skai platform.

Skills

Project management skills

Communication skills

Technical credentials

Understanding of advanced marketing analytics

Detailed client audits

Tools

Microsoft Excel

HTML

JavaScript

Job description

Description

Ready to take your career to the next level?

Skai (formally Kenshoo) is looking for the best and the brightest to join our rapidly growing team. We're proud of our industry-leading digital marketing software but we're even prouder of the people behind it. That's where you come in!

The Skai Client Success Manager (CSM) is responsible for overseeing client utilisation of the Skai Omnichannel platform. The CSM will partner closely with a Client Success Director to drive clients' satisfaction and ability to leverage Skai to drive ROI for online marketing initiatives.

The ideal candidate will have great project management skills, excellent technical credentials and a consultative approach to addressing client needs.

What you'll do:

• Work to drive client retention in partnership with your CSD
• Provide initial, and ongoing training to clients to enable them to effectively use the Skai platform
• Assist clients in basic implementation and usage of Skai products
• Provide technical support and digital marketing best practice
• Communicating regularly with the customer to evaluate satisfaction
• Ability to understand clients’ business goals, to anticipate future needs and help determine the ideal solution
• Partner with Skai Client Success Directors to actively build relationships with client partners
• Energised by solving problems and finding opportunities to make clients successful
• Ensure client expectations are exceeded!

Position Requirements:

• Ability to understand advanced marketing analytics
• Ability to perform detailed client audits to identify client needs or workflow gaps
• 2+ years experience in client services and/or technical project management or
• 2+ years experience in digital marketing campaign management. Retail Media or SEM preferred
• Ability to thrive in a fast pace environment with tight deadlines
• Ability to elicit client feedback to help direct continuous improvements for the Skai platform
• Phenomenal communication skills and organised project management
• Experience collaborating with a team both locally and virtually
• Organised and methodical, with excellent time management skills
• Skai platform experience preferred but not essential
• Ability to travel occasionally
• Microsoft Excel and other basic technical experience with code such as basic JavaScript and HTML is a plus
• Additional languages, preferably German a big bonus

Skai Requirements:

• Passion and dedication
• Desire to be the best
• Ability to work both independently and as part of a team
• Strong interpersonal communication skills - in writing and verbally
• Proven track-record of problem-solving
• Results oriented

We are hybrid for the long term - with a great home/ office work mix (three days in office per week), passionate and diverse team members, and a vibrant company culture.

Equal Opportunity Employer

Skai, Inc. is an Equal Opportunity Employer. At Skai, we believe ensuring a diverse, equitable, and inclusive workplace is not just an ideal to strive for; it is right, necessary, and our responsibility as humans. Our full DE&I commitment and global framework can be viewed on our company website and are aligned to our core values. We strongly encourage and seek applications from women, people of color, and bilingual and bicultural individuals, as well as members of the lesbian, gay, bisexual, and transgender communities. Applicants shall not be discriminated against because of race, religion, sex, national origin, ethnicity, age, disability, political affiliation, sexual orientation, gender identity, color, marital status, medical condition including acquired immune deficiency syndrome (AIDS) and AIDS-related conditions, or any other protected status. Also pursuant to the San Francisco Fair Chance Ordinance, we encourage and will consider for employment qualified applicants with arrest and conviction records.

Applicants with Disabilities

Reasonable accommodation will be made so that qualified disabled applicants may participate in the application process. Please advise in writing of special needs at the time of application.

Join our team today and become an integral part of our passionate team of adtech experts. Together, we will revolutionize the advertising industry and drive unparalleled success for our clients. Apply now to embark on an exciting career journey with us!