Client Success Manager, Hebrew speaking

Gartner, Inc.; Borough of Runnymede; On-site; GBP 50,000 - 70,000; Full time

Job summary

A leading research and advisory company in the United Kingdom is seeking a Client Success Associate to build and maintain client relationships. The ideal candidate has over 5 years of relevant experience, a Bachelor’s or Master’s degree, and full proficiency in Hebrew, coupled with strong communication and collaboration skills. This role offers a competitive benefits package and opportunities for professional development.

Benefits

Highly competitive rewards & benefits package

Collaborative, team-oriented culture

Professional development and unlimited growth opportunities

Qualifications

• 5+ years relevant professional and/or internship experience.
• Proven track record of success fueled by a passion for delighting clients.
• Ability to use English (Reading, Writing, and Speaking) at a Business or Native level.
• Hebrew language full proficiency required.

Responsibilities

• Build, develop, and manage relationships with clients.
• Introduce Gartner services and capabilities to new clients.
• Facilitate client calls and engagements to surface client priorities.
• Collaborate with internal partners to overcome obstacles.
• Conduct regular reviews of client book of business.

Skills

Client relationship management

Strong communication skills

Collaboration

Critical thinking

Influencing skills

Education

Bachelor's or Master's degree

Job description

The Client Success team follows a Client for Life Philosophy, and individuals in this role ensure that every Gartner client receives value far exceeding their investment. Associates seek to understand and surface client’s business priorities, breakdown challenges, apply logic, and identify the most effective ways to support the client in making the right decisions for their business. They are responsible for onboarding clients, proving the concept of Gartner services, and stimulating client engagement of products that are used by large client teams.

Responsibilities

• Build, develop and manage relationships with a variety of clients ranging from senior C-levels to more junior client professions in IT, HR, Supply Chain, Marketing, Finance, Legal, and Sales practices ensuring they are successful in the utilization of their Gartner subscription, resulting in client satisfaction, retention, and growth
• Introduce Gartner services and capabilities to new clients and communicate value to decision makers
• Facilitate client calls and engagements to surface client priorities, and recommend a program of action that drives high value and return of investment on their Gartner membership
• Collaborate with internal Gartner partners to overcome obstacles and maximize the value Gartner delivers to clients
• Conduct regular reviews of client book of business, looking into performance and key client engagement metrics

Qualifications

• 5+ years relevant professional and/or internship experience
• Bachelor's or Master's degree preferred
• Proven track record of success fueled by a passion for delighting clients
• Strong communication, collaboration, prioritization, critical thinking, and influencing skills
• Ability to use English (Reading, Writing and Speaking) at a Business or Native level
• Hebrew language full proficiency required

Benefits

• Highly competitive rewards & benefits package
• Collaborative, team-oriented culture that embraces diversity
• Professional development and unlimited growth opportunities