Client Success Manager – China

Mintel; City Of London; On-site; GBP 35,000 - 50,000; Full time

Job summary

A leading market research firm in the UK seeks candidates with over 3 years of B2B research experience. You will maintain client satisfaction by providing insights from data and collaborating across teams. Strong knowledge of FMCG and quantitative research methodologies is essential for this role. Ideal candidates are proactive and excellent communicators, aiming to enhance client engagement and satisfaction.

Qualifications

• 3+ years of experience in a B2B research or professional services environment.
• Ability to manage full cycle of consumer research.
• Passionate and knowledgeable about FMCG.

Responsibilities

• Maintain and grow client satisfaction at Mintel.
• Deliver insights from syndicated data to clients.
• Collaborate with the Insights team to share industry news.

Skills

Client communication

Market research methodologies

Data analysis

FMCG knowledge

Job description

What You Will Be Doing :

Maintain and continue to grow Mintel’s industry‑leading client satisfaction, help increase retention rates, support customized projects, and offer insights support for BD.

With Mintel clients :

• Show the value of Mintel’s data and insights based on syndicated content.
  • Ensure that clients are maximizing their Mintel insights through carrying out training / proactive sharing and bringing your ideas on how we can improve!
  • Respond to client briefs and prepare analyses to bring data to life using pre‑published syndicated content.
  • Deliver insightful pieces based on Mintel syndicated data and insight to ensure the client can get the ROI statement from Mintel subscription.
  • Proactively communicate with clients about the most relevant product features / insights for their specific business needs.
  • Work with Directors to help present syndicated content to clients in an interactive and confident manner.
• Prepare and write in-depth insights combining market research and consumer analysis.
  • Work with Directors to write and publish reports related to Tech & Digital, Home Living topics, including 3C devices, appliances, household décor, etc.,
  • Support Directors to deliver customized research projects.
  • Gather and analyze primary and secondary data, including market performance, company strategies, segmentation and consumer survey data, to generate accurate and forward‑looking insights.

With Mintel internal team :

• Work closely within the Insights team in the PS to share industry news, communicate best practices, and support other team members work when schedules are tight.
• Partner with the AM team in the PS to ensure we manage all accounts effectively and deliver client engagement plans together.
• Partner with the BD team in the PS to offer industry knowledge for potential clients and support business pitch.
• Track account health from usage and engagement, proactively plan to minimize risk and maximize growth opportunities.
• Be a client advocate in internal discussions with sales, product development, content and marketing on how we can better serve our clients.

Who We Are Looking For

• 3 years’+ experience gained in a B2B research or professional services environment. A passion and knowledge of the world of FMCG is also highly desirable.
• Understand market research quantitative and qualitative methodologies, and ability to manage full cycle of consumer research