Client Success Manager - Active Insight

Love Recruitment; Coventry; Remote; GBP 60,000 - 80,000; Full time

Job summary

A leading recruitment agency is seeking a Client Success Manager to lead the onboarding and success journey of clients in the fitness and leisure industry. This role requires passion for customer experience, strong communication skills, and the ability to turn insights into meaningful recommendations. Join a collaborative team that values your ideas and supports your growth. The position is remote, with a salary of around £32,000 plus bonuses.

Qualifications

• Natural passion for customer success and creating great experiences.
• Experience in a SaaS or subscription-based environment is a bonus.

Responsibilities

• Lead the client onboarding and success journey.
• Build strong relationships with clients.
• Provide meaningful recommendations based on insights.
• Anticipate client needs and identify opportunities.
• Collaborate with product, sales, and support teams.
• Measure success using key performance metrics.
• Celebrate client wins.

Skills

Customer success passion

Strong communication skills

Project management skills

CRM/CSM tool proficiency (e.g. Salesforce, Asana)

Data storytelling

Curiosity and empathy

Attention to detail

Experience in SaaS or subscription-based environments

Tools

Salesforce

Asana

Job description

Client Success Manager – Active Insight

Remote (UK) – Ideal Location West Midlands

c£32,000 + Bonus

The UK's leading specialist fitness and leisure recruitment agency.

Contact us 07746 791415 or email contact any of the team via People.

We are looking for a Client Success Manager who’s passionate about helping people and businesses thrive.

At our core, we believe in unlocking more value, every day. Our CX platforms empower our partners with insights that drive action, but it’s our people who make the real difference. If you love building relationships, finding solutions, and turning clients into raving fans — you’ll fit right in.

What You’ll Do

• Lead the onboarding and success journey for a diverse client base across the health, fitness, and wellness industry.
• Build strong, genuine relationships — becoming your clients’ go-to partner and biggest cheerleader.
• Turn insights and data into meaningful recommendations that help clients grow.
• Anticipate client needs and identify opportunities before they ask.
• Partner with product, sales, and support to represent client feedback and shape future improvements.
• Measure success using key metrics (usage, onboarding time to value, NPS, renewals).
• Celebrate client wins — because success deserves recognition.

What You’ll Bring

• A natural passion for customer success and creating great experiences.
• Strong communication and project management skills.
• Confidence using CRM / CSM tools (e.g. Salesforce, Asana).
• A love for data storytelling — turning insights into action.
• Curiosity, empathy, and attention to detail.
• Experience in a SaaS or subscription-based environment (bonus points!).

Why You’ll Love It Here

You’ll join a collaborative, people-first team where your ideas matter. We celebrate wins, share challenges, and always go the extra mile for our partners.

You’ll also have the opportunity to lead and support our Client Success Officer, developing their skills and helping shape how we deliver success at scale.

Your recruiter for this role is Helen Horton, Account Director at Love Recruitment group, and can be contacted simply by applying for the role below. Helen and Love Recruitment specialise in recruitment for the whole fitness and leisure sector and work on a number of jobs in the fitness and leisure industry. If keen to be considered please ‘Apply Now’.