Client Success Manager

Moonriver Publishing Ltd; England; On-site; GBP 27,000 - 30,000; Part time

Job summary

A local publishing and graphic design company based in Malton is seeking a Client Success Manager. This part-time role involves building and maintaining client relationships, acquiring new business, and ensuring exceptional service. Ideal candidates will possess strong communication and organizational skills, with a passion for helping businesses succeed. Competitive salary and flexible working days offered.

Benefits

Competitive salary

Annual performance bonus

Travel expenses covered

Pension scheme

28 days holiday (pro rata)

Qualifications

• Genuine passion for businesses and helping them grow.
• Confidence and professionalism in all business interactions.
• Reliability, punctuality, and willingness to learn.

Responsibilities

• Acquire new business clients who will benefit from our marketing services.
• Nurture and grow an existing portfolio of satisfied clients.
• Respond promptly to inbound leads and quotation requests.
• Represent us at face-to-face meetings and networking events.

Skills

Exceptional communication skills

Strong organisational skills

Ability to work independently

IT proficiency (MS Office, CRM systems)

Job description

Client Success Manager

Salary £27-30k (pro rata) dependent on skills and experience

Part time - 20 hours per week - flexible days/times - spread over 3 or 4 days - negotiable

Malton, North Yorkshire - office based no hybrid

What we offer

• Competitive salary £27-30k (pro rata for 20 hours).
• Annual performance bonus structure.
• Travel expenses covered.
• Pension scheme.
• Bright, airy offices in the heart of Malton (opposite a busy bakery!).
• Parking permit for Malton town centre.
• Smart casual dress code.
• Flexible approach within the 20-hour week.
• 28 days holiday (pro rata).
• Real opportunity to grow with an expanding business.
• Autonomy to develop the role and make it your own.
• Build your professional network through business events.

The opportunity

We're a highly successful, rapidly growing publishing and graphic design business delivering real results for local businesses. As an outcome of the continued success of our community magazines and growing portfolio of websites, we're looking for an ambitious, commercially minded Account Manager to help us grow further. This is your chance to become the driving force behind an established local brand, and you'll be stepping into a role with genuine responsibility, measurable growth targets, real autonomy, and the satisfaction of seeing businesses flourish through your work.

Who we're looking for

We need someone brilliant with people; someone who lights up when talking about business growth and gets genuine satisfaction from helping others succeed. You are a natural relationship-builder who can walk into a room and make connections that last. You're motivated by results and comfortable discussing commercial outcomes, not just providing support. Maybe you're looking for a role where you can truly make a difference, rather than being just another number in a large organisation. You understand what makes businesses tick, and you are excited about championing products that genuinely deliver results. This is a client-facing, business-generating role - not a back-office or purely administrative position.

What you'll be doing

Building and growing relationships

• Acquire new business clients who will benefit from our proven marketing and design services.
• Nurture and grow an existing portfolio of satisfied clients.
• Build genuine rapport and maintain relationships.
• Identify revenue opportunities and help clients maximise their investment.

Managing the client journey

• Use our CRM systems to track opportunities, manage and develop relationships.
• Respond promptly to inbound leads and quotation requests.
• Oversee customer orders from initial conversation through to delivery.
• Collaborate with the team to ensure exceptional client service.

Championing the business

• Represent us at face-to-face meetings and networking events.
• Be an ambassador for our brand and our client's success stories.
• Develop new business relationships across the local area.
• Take ownership of revenue growth within your client base.

What you will bring

• Genuine passion for businesses and helping them grow.
• Exceptional communication skills - you can talk to anyone.
• Confidence and professionalism in all business interactions.
• Ability to work independently and take initiative.
• Strong organisational skills and ability to juggle priorities.
• IT proficiency (MS Office, CRM systems - full training provided).
• Reliability, punctuality, and willingness to learn.
• Full driving licence and own car.

Ideal but not essential:

• Previous sales, business development, or account management experience - strong advantage.
• Background in advertising, media, or publishing.
• Existing local business network.

Ready to make your mark? If you are excited by the prospect of being a key player in a growing local business, working with real autonomy, and helping other businesses succeed, we would love to hear from you.

INDHS