Client Success Manager

Worldpay; City of Westminster; On-site; GBP 45,000 - 65,000; Full time

Job summary

A leading payments company is seeking a Client Success Manager to enhance the banking relationship with Santander. You will manage client experiences, oversee operational processes, and coordinate with various teams to ensure client satisfaction. Ideal candidates will possess strong communication and relationship management skills, with a goal-oriented and analytical mindset. This role is vital for the company's expansion into strategic banking partnerships.

Qualifications

• Experience in relationship management and client success roles.
• Ability to translate client needs into deliverables.
• Experience interacting with senior stakeholders.

Responsibilities

• Manage the client relationship with Santander.
• Oversee KPI reporting and continuous improvements.
• Support client requests and issue resolution.
• Work with cross-functional teams for client satisfaction.

Skills

Excellent communication skills

Account management experience

Strong influencing skills

Goal-oriented

Analytical skills

Time-management skills

Job description

Are you ready to write your next chapter? Make your mark at one of the biggest names in payments. We're looking for a Client Success Manager to join our ever-evolving Global Operations team and help us unleash the potential of every business. This newly created role will support our expansion into strategic banking relationships. As a Client Success Manager, you will be responsible for the ongoing relationship between Worldpay Operations and Bank partners.

Responsibilities

• Manage the end-to-end experience and relationship with our bank partner, Santander.
• Oversee operational processes and procedures, KPI reporting and continuous improvement initiatives to ensure all commercial and customer‑related objectives are delivered.
• Serve as primary point of contact to support client requests, issue resolution and associated escalations/complaints.
• Coordinate with Santander counterparts, relationship managers and other cross‑functional support teams to ensure the client receives the highest levels of service/satisfaction.
• Contribute to the definition and delivery of strategies and projects that deliver an industry‑leading experience for Santander clients.

Qualifications & Skills

• Excellent communication skills.
• Previous experience providing best‑in‑class account management and relationship management.
• Customer obsessed, with an ability to capture the voice of the client and translate into specific objectives and deliverables.
• Strong influencing, negotiation and dispute resolution skills.
• Senior stakeholder management skills, with demonstrable experience managing and meeting internal and external expectations.
• Goal‑oriented and commercially driven; you strive for excellence in all that you do.
• Data‑driven and analytical with an ability to distill complex information into simple narratives.
• Excellent time‑management skills.

Bonus Qualifications

• KYB/CDD/Credit Risk knowledge.
• Previous experience in an FCA regulated business.

Qualifications gained within the Financial Services Industry.

What makes a Worldpayer?

It’s simple: Think, Act, Win. We stay curious, always asking the right questions and finding creative solutions to simplify the complex. We’re dynamic, every Worldpayer is empowered to make the right decisions for their customers. And we’re determined, always staying open and winning and failing as one.

Does this sound like you? Then you sound like a Worldpayer. Apply now to write the next chapter in your career. #IND2025 #LI-HMS111