Client Success Manager

Watton Recruitment Ltd; Bedford; On-site; GBP 30,000 - 45,000; Full time

Job summary

A recruitment agency in Bedford is searching for a Client Success Manager to cover maternity leave. The role focuses on strengthening relationships with UK universities, ensuring contract retention, and managing graduation ceremonies. The ideal candidate possesses exceptional communication and negotiation skills, project management experience, and flexibility for frequent travel. This position represents an exciting opportunity to enhance the employer's brand in the higher education sector.

Qualifications

• Exceptional interpersonal, communication, and negotiation skills.
• Ability to manage complex projects effectively.
• Strong understanding of contract management and service value proposition.
• Analytical and proactive approach to problem-solving.
• Willingness to undertake frequent national travel.

Responsibilities

• Manage and grow relationships with UK universities.
• Serve as the strategic account owner for university clients.
• Execute graduation ceremonies and related services with university stakeholders.
• Proactively manage the employer's brand reputation.

Skills

Interpersonal skills

Communication skills

Negotiation skills

Project management

Problem-solving skills

Job description

Our client based in Bedford are currently recruiting for a Client Success Manager on a fixed term contract to cover Maternity leave.

The primary purpose of this role is to manage, strengthen, and grow strategic relationships with UK universities, ensuring the long-term retention of key contracts and successful onboarding of new institutional clients.

Key Responsibilities

• Client Retention & Growth: Serve as the strategic account owner for a portfolio of university clients, focusing on contract retention and identifying opportunities for service expansion (client value growth).
• University Collaboration: Work closely with key university stakeholders (e.g., Registrar's Office, Events Teams, Student Services) to plan, design, and execute flawless graduation ceremonies and related services.
• Brand Stewardship: Proactively manage the employer's brand reputation by ensuring consistent, high-quality delivery and communication, positioning us as a trusted, expert partner in the higher education sector.

Key Requirements

• Relationship Building: Exceptional interpersonal, communication, and negotiation skills with the ability to engage and influence stakeholders at all levels within a university environment.
• Project Management: Ability to manage complex projects (multiple graduation cycles/events), define objectives, manage resources, and deliver results under tight deadlines.
• Commercial Acumen: Strong understanding of contract management, service value proposition, and achieving commercial outcomes (retention and growth).
• Problem-Solving: Strong analytical and problem-solving skills with a proactive approach to mitigating service risks.
• Travel: Flexibility and willingness to undertake frequent national travel to university client sites.