Client Success Lead

dunnhumby; City Of London; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading customer data science company is seeking a Shopper Insights Client Lead in London. This role involves translating data into insights, establishing client relationships, and working collaboratively on impactful projects. Candidates must have a degree in a relevant subject and FMCG or CPG experience. The position offers a comprehensive rewards package, flexible working options, and promotes a diverse and inclusive culture.

Benefits

Flexible working hours

Birthday off

Qualifications

• Degree or equivalent in a relevant subject.
• FMCG or CPG experience is a requirement.
• Translate data into insight with clear, actionable recommendations.

Responsibilities

• Work with world class and passionate teams.
• Collaborate with solutions managers and media managers.
• Establish trust with client stakeholders.

Skills

FMCG experience

Data translation into insights

Impactful communication

Building client relationships

Consultative selling

Collaboration

Education

Degree in relevant subject

Job description

Overview

dunnhumby is the global leader in Customer Data Science, empowering businesses everywhere to compete and thrive in the modern data-driven economy. We always put the Customer First.

Our mission: to enable businesses to grow and reimagine themselves by becoming advocates and champions for their Customers. With deep heritage and expertise in retail – one of the world’s most competitive markets, with a deluge of multi-dimensional data – dunnhumby today enables businesses all over the world, across industries, to be Customer First.

dunnhumby employs nearly 2,500 experts in offices throughout Europe, Asia, Africa, and the Americas working for transformative, iconic brands such as Tesco, Coca-Cola, Meijer, Procter & Gamble and Metro.

We’re looking for a new Shopper Insights Client Lead to join us on a permanent basis to join our Waitrose commercial team.

Joining our commercial team, you’ll work with world class and passionate people using cutting-edge techniques on projects that will have both short and long-term impact. You’ll work within a fast-paced client leadership team, collaborating with solutions managers and media managers all keen to learn and grow together.

Responsibilities and requirements

• Degree or equivalent in a relevant subject.
• FMCG or CPG experience is a requirement
• Translate data into insight with clear, actionable recommendations for growth and data visualisation.
• Able to communicate impactfully with clients
• Building great relationships with new and existing client stakeholders, establishing trust and becoming a true partner
• Consultative approach to selling, identifying needs and selling appropriate solutions
• Great collaboration with colleagues

What you can expect from us

We won’t just meet your expectations. We’ll defy them. So you’ll enjoy the comprehensive rewards package you’d expect from a leading technology company. But also, a degree of personal flexibility you might not expect. Plus, thoughtful perks, like flexible working hours and your birthday off.

You’ll also benefit from an investment in cutting-edge technology that reflects our global ambition. But with a nimble, small-business feel that gives you the freedom to play, experiment and learn.

Diversity and inclusion

And we don’t just talk about diversity and inclusion. We live it every day – with thriving networks including dh Gender Equality Network, dh Proud, dh Family, dh One, dh Enabled and dh Thrive as the living proof. We want everyone to have the opportunity to shine and perform at your best throughout our recruitment process. Please let us know how we can make this process work best for you.

Flexible Working

At dunnhumby, we value and respect difference and are committed to building an inclusive culture by creating an environment where you can balance a successful career with your commitments and interests outside of work. We believe that you will do your best at work if you have a work / life balance. Some roles lend themselves to flexible options more than others, so if this is important to you please raise this with your recruiter, as we are open to discussing agile working opportunities during the hiring process.

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