Client Success & Hire Coordinator

GAP Group; Manchester; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading equipment hire provider in Manchester is seeking a Hire & Sales Coordinator to manage hire requests, coordinate logistics, and provide exceptional customer service. The ideal candidate will have experience in a fast-paced environment and possess strong communication and IT skills. This role offers significant career progression opportunities in a supportive team. Join the organization committed to customer success and employee development, where your contributions truly make a difference.

Benefits

Generous holidays

Life Assurance

Health & Wellness Support

Training and development

Qualifications

• Proven experience in a high-volume hire desk or similar fast-paced environment.
• Excellent customer service skills with a commercial edge.
• Strong communication and organisational skills with great attention to detail.
• Confident IT skills, including Outlook and Excel.

Responsibilities

• Managing incoming and outgoing hires across a wide range of equipment.
• Processing hire desk administration and handling customer queries.
• Ensuring stock levels meet demand and identifying sales opportunities.
• Coordinating timely deliveries and collections with drivers.
• Resolving customer complaints and supplier issues.

Skills

Customer service skills

Strong communication skills

Organisational skills

IT skills (Outlook, Excel)

Problem-solving

Job description

A leading equipment hire provider in Manchester is seeking a Hire & Sales Coordinator to manage hire requests, coordinate logistics, and provide exceptional customer service. The ideal candidate will have experience in a fast-paced environment and possess strong communication and IT skills. This role offers significant career progression opportunities in a supportive team. Join the organization committed to customer success and employee development, where your contributions truly make a difference.