Client Success Director, London

Skai; City Of London; Hybrid; GBP 60,000 - 100,000; Full time

Job summary

A leading advertising technology company is seeking a Client Success Director in London. This role involves partnering with strategic clients, leading a team, and driving client growth across omnichannel solutions. Candidates should have proven experience in client success or account management within SaaS and the digital advertising landscape. A hybrid work model is offered, emphasizing collaboration and innovation.

Benefits

Competitive compensation

Benefits and career growth opportunities

Hybrid work model

Qualifications

• Proven experience in client success, account management, or consulting within SaaS or adtech.
• 5+ years in client services or technical project management.
• 2+ years managing a team.

Responsibilities

• Build trusted relationships with senior stakeholders at major brands.
• Drive client growth and revenue across Skai's solutions.
• Mentor and manage a team of Client Success Managers.
• Lead business reviews to showcase performance and strategies.
• Collaborate with global publishers for innovative solutions.

Skills

Client success

Account management

Consultative selling

Data-driven storytelling

Executive communication

Cross-channel strategy

Tools

Google Ads

Microsoft Ads

Amazon Ads

Criteo

SA360

Job description

Overview

Client Success Director, London – London, UK – Full-time

At Skai, we empower the world’s leading brands to accelerate their digital growth. Our omnichannel SaaS platform connects retail media, search, social and data, helping marketers make smarter decisions, unlock efficiencies, and drive measurable business outcomes.

We’re looking for a Client Success Director (CSD) to join our EMEA team in London. In this high-impact role, you’ll partner with some of our most strategic clients, leading a team of Client Success Managers to deliver exceptional results across e-commerce and performance marketing channels. This is your opportunity to influence digital commerce strategies for household-name brands, collaborate with global publisher partners, and shape the future of advertising technology.

Responsibilities

• Be the strategic partner. Build trusted, long-term relationships with senior stakeholders at some of the world’s largest brands.
• Drive measurable growth. Lead your portfolio to deliver adoption, retention, and revenue expansion across Skai’s omnichannel solutions.
• Lead and inspire. Mentor, develop, and manage a team of Client Success Managers—building capability and ensuring client goals are exceeded.
• Run impactful business reviews. Lead executive-level Skai Business Reviews to showcase performance, uncover opportunities, and guide client strategies.
• Champion cross-channel excellence. Partner with global publishers (Google, Amazon, Meta, Microsoft, Pinterest, etc.) to deliver cutting-edge solutions.
• Collaborate for innovation. Work closely with product, sales, and technical teams to influence platform development and capture new market opportunities.
• Act as the voice of the client. Surface insights, feedback, and opportunities to continuously improve our technology and services.

What Success Looks Like

• Strong executive relationships and trusted advisor status within your client base.
• Consistent client growth, retention, and satisfaction metrics.
• A motivated and high-performing Client Success team under your leadership.
• Clear impact on Skai’s product innovation and market leadership.
• Recognition as a thought leader in omnichannel commerce and digital media.

What You’ll Bring

• Proven experience in client success, account management, or consulting within SaaS, adtech, or digital media.
• 5+ years in client services and/or technical project management.
• 2+ years managing or leading a team of direct reports.
• Deep understanding of the digital advertising landscape (social, search, retail media, apps).
• Strong skills in executive communication, consultative selling, and data-driven storytelling.
• Track record of driving cross-channel strategy and growth for global brands.
• Ability to thrive in a fast-paced, collaborative, and global environment.
• Certifications in Google Ads, Microsoft Ads, Amazon Ads, Criteo, SA360, or Analytics (a plus).
• Multilingual skills (German, French, Spanish) are also a plus.

Why Join Skai?

• Work with global leaders and shape the future of advertising.
• Be part of a company recognized for innovation, integrity, passion, and humility.
• Collaborate with smart, driven teams across EMEA and beyond.
• Enjoy a hybrid work model, with 3 days a week in our central London office.
• Competitive compensation, benefits, and opportunities for career growth.