Client Success Associate — Hybrid FinTech

Proxymity; Manchester; Hybrid; GBP 30,000 - 40,000; Full time

Job summary

A leading FinTech company in Manchester is seeking a Client Service Associate to provide proactive issue management and high-quality client service. The role involves responding to complex queries, establishing trust with clients, and identifying query trends to enhance service. Candidates should have strong communication skills and a background in customer service. This position offers flexible hybrid work and various perks, making it an excellent opportunity for those looking to grow in a vibrant financial tech environment.

Benefits

Headspace subscription

Birthday off in addition to annual leave

Access to Absorb Learning

Improved family-friendly policies

Hybrid working scheme

Choose your tech

2 duvet days a year

1 volunteer day a year

4-week sabbatical after 4 years

Workation policy for 45 days per year

Companywide parties twice a year

Team socials

Qualifications

• Previous experience within a Customer Service role in a similar field desired.
• Experience of working in or with an operations team in the finance/proxy fields would be beneficial.

Responsibilities

• Act as the point of contact between the client and the business.
• Respond to complex queries via phone, email, or other means.
• Establish client relationships for trust and collaboration.
• Provide updates to both external and internal parties.
• Identify query trends and work to address them.
• Escalate risk issues promptly to managers.

Skills

Excellent communication skills

Organizational skills

Problem-solving

Customer Service Experience

Ability to work under pressure

Job description

A leading FinTech company in Manchester is seeking a Client Service Associate to provide proactive issue management and high-quality client service. The role involves responding to complex queries, establishing trust with clients, and identifying query trends to enhance service. Candidates should have strong communication skills and a background in customer service. This position offers flexible hybrid work and various perks, making it an excellent opportunity for those looking to grow in a vibrant financial tech environment.