Client Success Associate - German Speaker

Gartner; Egham; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading consulting firm in Egham is seeking a Client Success Associate to manage client relationships and ensure satisfaction. The ideal candidate will have 0-2 years of experience, strong communication skills, and be able to use German at a business level. This role offers a collaborative culture and opportunities for professional development.

Benefits

Highly competitive rewards & benefits package

Collaborative culture that embraces diversity

Professional development opportunities

Qualifications

• 0 - 2 years of relevant professional and/or internship experience.
• Proven track record of success fueled by a passion for delighting clients.

Responsibilities

• Build and manage relationships with clients ranging from senior C-levels to junior professionals.
• Introduce Gartner services and communicate value to decision makers.
• Facilitate client calls and recommend actionable programs.

Skills

Strong communication skills

Collaboration

Prioritization

Critical thinking

Influencing skills

German (business level)

Education

Bachelor's or Master’s degree

Job description

About the role

The Client Success team follows a Client for Life Philosophy, and individuals in this role ensure that every Gartner client receives value far exceeding their investment. Associates seek to understand and surface client’s business priorities, breakdown challenges, and identify the most effective ways to support the client in making the right decisions for their business. They are responsible for onboarding clients, proving the concept of Gartner services, and stimulating client engagement of products that are used by large client teams.

What you will do

• Build, develop and manage relationships with a variety of clients ranging from senior C-levels to more junior client professionals across various business functions, ensuring they are successful in the utilization of their Gartner subscription, resulting in client satisfaction, retention, and growth
• Introduce Gartner services and capabilities to new clients and communicate value to decision makers
• Facilitate client calls, understand client priorities, and recommend a program of action that drives high value and return of investment on their Gartner membership
• Collaborate with internal Gartner partners to overcome obstacles and maximize the value Gartner delivers to clients
• Conduct regular reviews of client book of business looking into performance and key client engagement metrics

What you will need

• 0 - 2 years of relevant professional and/or internship experience
• Proven track record of success fueled by a passion for delighting clients
• Strong communication, collaboration, prioritization, critical thinking, and influencing skills
• Bachelor’s or Master’s degree preferred
• Ability to use German at a business level (speaking, reading & writing)

What you will get

• We offer a highly competitive rewards & benefits package
• Collaborative, team-oriented culture that embraces diversity
• Professional development and unlimited growth opportunities

Gartner is committed to equal employment opportunity and provides equal opportunity employment to all applicants and employees without regard to race, color, creed, religion, sex, sexual orientation, gender identity, marital status, citizenship status, age, national origin, ancestry, disability, veteran status, or any other legally protected status.

Gartner is an Equal Opportunity Employer and offers opportunities to all job seekers, including job seekers with disabilities. If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation by contacting Human Resources at [phone] or by sending an email to [e-mail].

Job Requisition ID:103547

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