Client Success Associate- Arabic Speaker

Gartner, Inc.; Borough of Runnymede; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading global research and advisory company in the UK is seeking a Client Success Associate to ensure client value from their services. You will collaborate with clients across various fields and work with internal teams to enhance client engagement. Candidates should have a Bachelor's degree and passion for client satisfaction. Fluent Arabic and English skills are required.

Qualifications

• 6+ months relevant professional and/or internship experience.
• Proven track record of success fueled by a passion for delighting clients.
• Ability to use Arabic and English at a business or native level.

Responsibilities

• Partner with clients to ensure success in using Gartner subscription.
• Deliver value to decision makers and drive Gartner growth.
• Identify client priorities to provide tailored service.
• Collaborate with internal stakeholders for service delivery.
• Leverage insights to drive client engagement and satisfaction.

Skills

Strong communication skills

Collaboration

Critical thinking

Influencing skills

Education

Bachelor's degree preferred

Job description

The Client Success team follows a Client for Life Philosophy, and individuals in this role ensure that every Gartner client receives value far exceeding their investment. Associates seek to understand and surface client's business priorities, breakdown challenges, and identify the most effective ways to support the client in making the right decisions for their business. They are responsible for onboarding clients, proving the concept of Gartner services, and stimulating client engagement of products that are used by large client teams.

What you will do:

• Partner with clients ranging from senior C-levels to more junior client professionals in IT, HR, Supply Chain, Marketing, Finance, Legal, and Sales practices to ensure they are successful in the use of their Gartner subscription.
• Deliver value to decision makers and drive Gartner growth by introducing Gartner services and capabilities to prospective & new clients, account management or connecting clients with the Gartner expert community.
• Identify client priorities and understand how to align Gartner's resources to provide best‑in‑class service that enables clients to achieve their priorities and maximize the return of investment on their Gartner memberships.
• Collaborate with internal Gartner stakeholders to drive service delivery and business results, share best practices and design innovative solutions to overcome obstacles.
• Leverage insights & metrics to drive continuous client engagement, satisfaction, retention and growth.

  Bachelors degree is preferred along with 6+ months relevant professional and/or internship experience.

• Proven track record of success fueled by a passion for delighting clients.
• Strong communication, collaboration, prioritization, critical thinking, and influencing skills.
• Ability to use Arabic and English (Reading, Writing and Speaking) at a Business or Native level.