Client Success and Content Lead

Equus Software; City Of London; On-site; GBP 50,000 - 70,000; Full time

Job summary

A leading SaaS company in the UK is seeking a Client Success & Content Lead to join their team. The role involves guiding clients through onboarding, creating engaging content, and supporting product adoption. Ideal candidates will have experience in SaaS, strong writing skills, and a proactive approach to customer support. You will work collaboratively in a mission-driven environment that values input and innovation.

Benefits

Autonomy in role

Close-knit team environment

Opportunity for personal impact

Qualifications

• Experience in SaaS client success, onboarding, or support roles.
• A strong writer with a knack for simplifying complex ideas.
• Comfortable creating and editing content — from help docs to short-form video scripts.

Responsibilities

• Guide new clients through onboarding, ensuring they’re up and running smoothly.
• Create help articles, training videos, and support content.
• Collaborate with marketing to create social media content showcasing client success.

Skills

Experience in SaaS client success

Strong writing skills

Proficiency in content creation

Organized and proactive

Customer obsession

Tools

Intercom

Hubspot

Canva

Loom

Job description

Equus Software is the Global Mobility SaaS leader, being at the forefront of the global mobility industry, driving innovation, and revolutionizing how businesses manage their workforce mobility needs.

Workia, a brand within Equus Software, represents the next evolution of Equus' commitment to innovation - bringing fresh, intuitive solutions that simplify global workforce management while staying true to Equus' legacy of expertise and excellence.

We are looking for a proactive, people-first Client Success & Content Lead to join Workia, that is a fast-growing SaaS product focused on making complex business processes simple, intuitive, and efficient.

You will be responsible for helping our clients thrive, creating compelling content, and driving adoption across our platform, while being at the intersection of onboarding, support, client success, and marketing - helping users succeed and shaping how we present ourselves to the world.

MAIN RESPONSIBILITIES

1. Client Success & Onboarding

• Guide new clients through onboarding, ensuring they’re up and running smoothly.
• Act as a trusted partner to users, answering adoption questions and offering solutions.
• Identify recurring client queries to improve onboarding flows, help content, and training materials.
• Champion the voice of the client internally to help shape product and support improvements.

2. Content & Help Resources

• Oversee the creation of help articles, training videos, and support content.
• Keep guides and documentation up-to-date and intuitive for all types of users.
• Coordinate with product and design teams to ensure help materials match new features.

3. Marketing Support

• Working with Product Marketing, create and manage social media content that showcases new features, client success stories, and thought leadership.
• Write and design promotional materials and guides to support product adoption.
• Collaborate with sales on materials for prospective clients.

4. Sales Enablement & Collaboration

• Engage with the sales team to gather product feedback and insights from prospects.
• Provide training and support to the sales team on new features and client use cases.
• Assist in answering sales questions about features, capabilities, and adoption.

5. General Support

• Pitch in on support queries when needed.
• Support the creation of case studies, decks, and client-facing collateral.
• Continuously look for ways to improve the overall client experience.

• Experience in SaaS client success, onboarding, or support roles.
• A strong writer with a knack for simplifying complex ideas.
• Comfortable creating and editing content — from help docs to short-form video scripts.
• Organized, proactive, and customer-obsessed — you genuinely care about user success.
• Bonus: experience with tools like Intercom, Hubspot, Canva, Loom, or similar.

Why You’ll Love It Here

• Be part of a close-knit, mission-driven team that values autonomy and collaboration.
• Work on a product that makes a real difference to our clients’ day-to-day.
• Shape your own role — we’re growing fast, and we’re open to ideas.