Client Solutions Lead, Client Connectivity

HSBC Group; Camden Town; On-site; GBP 70,000 - 90,000; Full time

Job summary

A leading global bank in Camden Town is seeking an experienced Client Solutions Lead to bridge the gap between sales and delivery. Responsibilities include defining client solutions, ensuring smooth transitions, and providing technical guidance. Candidates should have a strong background in digital channels and exceptional client-facing skills. This role offers competitive pay and diverse professional development opportunities.

Benefits

Private healthcare

Enhanced maternity and adoption pay

Contributory pension scheme

Qualifications

• Proven, progressive experience in Digital Channel and/or Global Payments and Cash Management.
• Strong knowledge of client connectivity and local market trends.
• Experience with the commercialisation of new products.

Responsibilities

• Define and execute the Client Solutions technical consultancy proposition.
• Ensure seamless pre-sales and post-sales transition for clients.
• Foster a culture of confidence and innovative thinking.
• Become a trusted advisor for top-tier clients.

Skills

Client-facing skills

Managerial skills

Leadership skills

Communication skills

Analytical skills

Job description

As an HSBC employee in the UK, you will have access to tailored professional development opportunities and a competitive pay and benefits package. This includes private healthcare for all UK-based employees, enhanced maternity and adoption pay and support when you return to work, and a contributory pension scheme with a generous employer contribution.

We are currently seeking an experienced professional to join our team in the role of Client Solutions Lead, Client Connectivity. The base location for this role is London. The Client Solutions function within Global Client Connectivity Team plays a critical role in bridging the gap between sales and delivery, ensuring clients receive tailored, technically robust global payment solutions, with seamless implementation of complex or newly commercialised product capabilities. The Client Solutions Lead within Client Solutions team will have both business and technical acumen, with a curiosity for new technology, ecommerce and connected banking and exceptional client facing skills.

Responsibilities

• Help define and execute the “Client Solutions” technical consultancy proposition, including establishing and executing the operating model and achieving KPIs in partnership with Regional Client Connectivity, Sales and Product Teams.
• Ensure seamless pre‑sales and post‑sales transition for clients, with oversight of complex implementations to ensure success.
• Foster a culture of confidence and innovative thinking.
• Advocate for CIB’s Client Connectivity, representing the team in pre‑mandates, RFPs, client pitches and industry engagements.
• Enhance facing collateral, pitch books and marketing to reinforce the external brand, positioning HSBC as the world’s best client connectivity bank.
• Become a trusted advisor for top‑tier clients, providing thought leadership and technical guidance.
• Take part in internal Client Connectivity design and prioritisation governance to ensure the roadmap and solution design meets current and evolving client needs.
• Continuously seek innovative ways to add value for clients and promote HSBC’s world‑class Client Connectivity experience.
• Stay on top of industry trends, emerging technologies (AI, cloud, blockchain), competitor offerings, fintech and partnership opportunities, payment regulations and client needs, and bring forward ideas to product teams.
• Maintain regular dialogue with members of the Client Connectivity Leadership teams, Regional and Country Stakeholders to support best‑practice initiatives that establish vibrant, enthusiastic and highly energized work environments.

Qualifications

• Proven, progressive experience in Digital Channel and/or Global Payments and Cash Management, with strong knowledge of client connectivity, local market trends, competitor positions and new technology.
• Excellent client‑facing skills and the ability to translate client needs into solutions.
• Strong managerial, leadership, communication, organisational, decision‑making, lateral‑thinking, analytical and interpersonal skills.
• Experience with the commercialisation and business readiness of new products.
• Openness to different points of view, reflecting our commitment to diverse and inclusive workplaces.

EEO Statement

At HSBC, we are dedicated to creating diverse and inclusive workplaces – no matter gender, ethnicity, disability, religion, sexual orientation, or age. We are committed to removing barriers and ensuring careers at HSBC are inclusive and accessible for everyone to be at their best. We take pride in being a Disability Confident Leader and will offer an interview to people with disabilities, long‑term conditions or neuro‑divergent candidates who meet the minimum criteria for the role.