Client Solutions Engineer - FreeWheel

Comcast Advertising; Greater London; Hybrid; GBP 60,000 - 100,000; Full time

Job summary

FreeWheel, a Comcast company, is seeking a London-based Client Solutions Engineer to bring our ad tech to life daily, delivering hands-on technical solutions for client activations and complex implementations.

You will collaborate with clients, account teams, engineering and product management, documenting best practices, and guiding product usage. Proficiency in JavaScript, HTML5, CSS, XML, and SQL is preferred, with strong communication and problem-solving skills.

Qualifications

• BA/BS degree and experience with video technologies or online advertising.
• Strong communication skills for frequent client interaction.
• Solid knowledge of web/mobile tech and SQL.

Responsibilities

• Develop and document technical solutions for client executions.
• Provide pre-sales technical insights and product usage guidance.
• Train internal teams and occasionally clients.
• Serve as liaison between the client, account team, engineering and product management.

Skills

JavaScript

HTML5

CSS

ActionScript 3

Objective C

XML

SQL

Education

Bachelor's Degree

Job description

## Client Solutions Engineer - FreeWheelApply: Great Britain - London, 1 St Giles High St: Full time: Posted Today: R445564FreeWheel, a Comcast company, provides comprehensive ad platforms for publishers, advertisers, and media buyers. Powered by premium video content, robust data, and advanced technology, we’re making it easier for buyers and sellers to transact across all screens, data types, and sales channels. As a global company, we have offices in nine countries and can insert advertisements around the world.**Job Summary**We seek an experienced, passionate, and highly motivated Client Solutions Engineer based in London to bring our technology to life each day, establishing and exemplifying best practices in product activation. Acting as a key technical expert in the execution of FreeWheel’s, and our clients’, most strategically important implementations, Solution Engineers are a key part of the Global Client Services organization tasked with illuminating client usage in support of improving FreeWheel’s offerings. Because of the broad purview, this team must communicate with customers and partners frequently, finding clever solutions to complex problems. Solutions Engineers are expected to draw upon their experience and creativity to ensure the success of FreeWheel’s most demanding client initiatives, often addressing requirements which have never before been asked of FreeWheel by our customers and sales prospects.**Job Description**As the hub of configuration design and product usage, this position is also tasked with developing and sharing best practices across FreeWheel and providing support to Client Services, standardizing proven solutions for the improvement of team performance, and acting as a trusted expert both internally and externally.FreeWheel’s Global Client Services philosophy is based on establishing long-standing client relationships formulated foremost on trust. **As such, other key elements and duties of a successful Solutions Engineer include:*** Develop and document business and technical solutions for client project execution* Execute standard ferature enablement and client onboardings* Assist in complex implementations, and clarify appropriate resolution paths for new or unclear use cases working with Senior and Lead SEs* Provides timely, technical support and problem resolution for escalated field service questions from support team* Act as primary liaison between the client, account team, engineering and product management teams, providing guidance and feedback on product usage and gaps or needs* Provide advice to Marketing, Product Marketing and Revenue Development on “story”, materials, and product features* Provide primary technical expertise in FreeWheel’s most highly strategic pre-sales efforts in case a prospect needs deep technical insight into FreeWheel’s technology* Provide training to our internal teams, and occasionally to our clients **About you:*** BA/BS degree and experience with video technologies and/or online advertising a plus* Willing and able to be extremely “hands-on”, in both technical and non-technical aspects when dealing with clients and teammates* You have strong communication skills – this position requires significant amount of client interaction. Being a Solutions Engineer is all about explaining how the technology solves the business problem. You should be able to do this well, to any audience; from developers to executives, in a way that both communicates value and achieves the desired results.* You have solid skills with web/mobile technologies: JavaScript, HTML5, CSS, ActionScript 3, Objective C, XML, etc. The more the better.* You should have working knowledge of database structures and SQL* You think creatively and solve problems actively. This is not a position where requirements or solutions will be spoon fed to the team.* Experience in programmatic ad serving (DSP/SSP) is a plus**In addition, we highly value individuals who are:*** Incredibly smart and excited about learning...* ...but are ego-free and know when to seek guidance or input* Self-motivated, comfortable working independently, and thrive in a small company* Optimistic with a strong sense of humor* Genuinely intrigued by the opportunity to help reshape television as we know itWe believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That's why we provide an array of options, expert guidance and always-on tools that are personalized to meet the needs of your reality—to help support you physically, financially and emotionally through the big milestones and in your everyday life.Please visit the benefits summary on our careers site for more details.**Education**Bachelor's DegreeWhile possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.**Certifications** (if applicable)**Relevant Work Experience**2-5 YearsComcast is an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.