Client Solutions Consultant - Engine by Starling

Starling Bank; Greater London; Hybrid; GBP 65,000 - 90,000; Full time

Benefits offered by this job

33 days holiday

Birthday leave

Long service leave

Volunteer time

Pension scheme

Life insurance

Private medical insurance

Partner discounts

Family policies

Refer a friend

Perkbox membership

Cycle to work

EV leasing

Job summary

Engine by Starling is expanding its Client Solutions team to bridge global banks with Engine's cutting-edge SaaS platform. You will guide implementations from discovery through go-live, working with product, engineering and client stakeholders to design robust solutions tailored to each partner’s needs.

You will collaborate across functions, manage delivery ownership, and drive value with a structured, client-centric approach in a fast-growing, hybrid-working environment.

Qualifications

• 3–4+ years in client facing roles, in a consulting role or at a technology company.
• Experience in financial services and technology delivery.
• Experience delivering complex programmes.
• Ability to understand client problems quickly and present solutions in a structured, informative way.

Responsibilities

• Delivery Ownership: lead designated workstreams and represent client priorities in planning.
• Client Relationship & Discovery: build trusted relationships across client organisations and apply product knowledge.
• Solution Design: collaborate with product teams to design scalable solutions for current and future partners.
• Cross-Functional Coordination: align engineering teams with programme timelines and milestones.
• Progress & Visibility: report on milestones, risks, and progress to stakeholders.
• Run Transition: support handover from delivery to Run for long-term success.
• Practice Scaling: contribute to growth and maturity of the Client Solutions function.

Skills

Client-facing experience

Fintech delivery

Complex programmes delivery

Structured problem presentation

Job description

At Engine by Starling, we are on a mission to find and work with leading banks all around the world who have the ambition to build rapid growth businesses, on our technology.

Engine is Starling's software-as-a-service (SaaS) business, the technology that was built to power Starling, and two years ago we split out as a separate business.

Starling has seen exceptional growth and success, and a large part of that is down to the fact that we have built our own modern technology from the ground up. This SaaS technology platform is now available to banks and financial institutions all around the world, enabling them to benefit from the innovative digital features, and efficient back-office processes that has helped achieve Starling's success.

As a company, everyone is expected to roll up their sleeves to help deliver great outcomes for our clients. We are an engineering-led company and we’re looking for people who will be excited by the potential for Engine’s technology to transform banking in different markets around the world. Our purpose is underpinned by five values: Listen, Keep It Simple, Do The Right Thing, Own It, and Aim For Greatness.

Hybrid Working

We have a Hybrid approach to working here at Engine - our preference is that you're located within a commutable distance of one of our offices so that we're able to interact and collaborate in person.

About the role

As a Senior Consultant within our Client Solutions team, you will act as a pivotal bridge between our global clients and Engine's cutting-edge SaaS platform. You will work closely with financial institutions to unpack their strategic challenges, helping them tackle complex hurdles through a technology-centred approach.

Collaborating in tandem with our Product and Engineering functions, you will design and implement robust, forward-looking solutions tailored to client needs, ensuring our partner banks unlock the full power of Engine’s modern banking technology.

In this role, you will be instrumental in guiding implementations from initial discovery through to go-live and operational handover. What you’ll get to do:

• Delivery Ownership: Take responsibility for delivering designated workstreams, actively representing the client’s priorities and operational needs during internal planning and decision-making forums.
• Client Relationship & Discovery: Build trusted, lasting relationships across all levels of client organisations. Understand their overarching vision, day-to-day challenges, and strategic priorities, applying your deep knowledge of the Engine product suite.
• Solution Design: Collaborate closely with our product teams and solution architects to design scalable solutions that meet the immediate requirements of the client whilst enhancing capabilities for future partners.
• Cross-Functional Coordination: Coordinate end-to-end solution delivery alongside our Engineering teams in alignment with overall programme timelines and key milestones.
• Progress & Visibility: Maintain clear reporting on workstream milestones, risks, and progress across internal and client stakeholders.
• Run Transition: Support smooth programme transitions from delivery into business-as-usual (Run), sharing in-depth client context and setting the Run team up for long-term operational success.
• Practice Scaling: Contribute actively to the growth and maturity of the wider Client Solutions function as Engine expands globally, sharing key learnings from implementations to help refine and establish our core delivery methodologies.

• You have experience (3-4 plus years) in client facing roles, in a consulting role, or at a technology company
• You have experience in financial services and technology delivery
• You have experience delivering complex programmes
• You can rapidly understand client problems and present solutions in a structured and informative manner

To succeed in this role, you will bring a balanced blend of hands‑on delivery expertise and consultative engagement:

• Core Expertise: Demonstrated experience within Project Management and Product or Technology delivery environments (ideally across SaaS, fintech, or modern digital platforms).
• Analytical & Problem-Solving Capability: A structured, methodical approach to breaking down ambiguous or complex challenges, paired with an inquisitive mindset and a genuine appreciation for the detail of how systems function.
• Technical Curiosity: A strong technical aptitude and curiosity to understand modern software architecture and how technical components come together to create compelling customer propositions.
• Stakeholder Engagement: Adaptable and thoughtful communication skills, with the ability to build rapport and convey technical concepts clearly across diverse audiences—from senior bank executives and consulting partners to software engineers.
• Facilitation Skills: Comfortable and engaging when facilitating discovery sessions, scoping workshops, and collaborative working groups.
• Autonomy & Drive: Self‑motivated, proactive, and comfortable operating with high degrees of autonomy in a fast‑paced, scaling environment.
• Adaptable Mindset: Flexible and pragmatic in your approach to delivery, capable of pivoting between different client environments, methodologies, and project frameworks without losing attention to detail.

Interview process

Interviewing is a two way process and we want you to have the time and opportunity to get to know us, as much as we are getting to know you! Our interviews are conversational and we want to get the best from you, so come with questions and be curious. In general you can expect the below, following a chat with one of our Talent Team:

1. First-stage interview a member of the Client Solutions team (45 minutes)
2. Second, more in depth, interview to explore how you approach client discovery and solution structuring, with two members of the Client Solutions team (60 minutes)
3. Final values & leadership conversation to discuss mutual fit and answer any remaining questions you have about Engine (45 minutes)

• 33 days holiday (including public holidays, which you can take when it works best for you)
• An extra day’s holiday for your birthday
• Annual leave is increased with length of service, and you can choose to buy or sell up to five extra days off
• 16 hours paid volunteering time a year
• Salary sacrifice, company enhanced pension scheme
• Life insurance at 4x your salary & group income protection
• Private Medical Insurance with VitalityHealth including mental health support and cancer care. Partner benefits include discounts with Waitrose, Mr&Mrs Smith and Peloton
• Generous family-friendly policies
• Incentives refer a friend scheme
• Perkbox membership giving access to retail discounts, a wellness platform for physical and mental health, and weekly free and boosted perks
• Access to initiatives like Cycle to Work, Salary Sacrificed Gym partnerships and Electric Vehicle (EV) leasing

You may be put off applying for a role because you don't tick every box. Forget that! While we can’t accommodate every flexible working request, we're always open to discussion. So, if you're excited about working with us, but aren’t sure if you're 100% there yet, get in touch anyway. We’re on a mission to radically reshape banking – and that starts with our brilliant team. Whatever came before, we’re proud to bring together people of all backgrounds and experiences who love working together to solve problems.

Engine by Starling is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Engine by Starling are considered without regard to race, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.

When you provide us with this information, you are doing so at your own consent, with full knowledge that we will process this personal data in accordance with our Privacy Notice. By submitting your application, you agree that Engine by Starling and Starling will collect your personal data for recruiting and related purposes. Our Privacy Notice explains what personal information we will process, where we will process your personal information, its purposes for processing your personal data and the rights you can exercise over our use of your personal information.