Client Servicing Executive - Manchester

Atrium Global; Manchester; Hybrid; GBP 35,000 - 45,000; Full time

Job summary

A prominent financial services firm is seeking a Client Servicing Executive in Manchester. This role involves managing client inquiries and offering functional support for payment and service-related issues. The ideal candidate will have direct client-facing experience in financial services and understanding of payments. The position is office-based four days a week, with one day of remote work. Competitive package includes PAYE/Umbrella options.

Qualifications

• Direct client-facing experience within financial services required.
• Experience with correspondent banking or understanding of payments is necessary.
• Experience of working in a global team is essential.

Responsibilities

• Serve as the main contact for day-to-day client inquiries.
• Manage investigations and resolutions on payment and service issues.
• Provide functional support to internal clients, including data collection.

Skills

Client service skills

Experience in financial services

Understanding of payments product and life cycle

Experience of discussing client digital solutions

Experience resolving client queries

Job description

Client Servicing Executive - Manchester

Atrium EMEA is looking for an accomplished Client Servicing Executive with good client service skills and payments or treasury exposure. You will be servicing clients across the Central and Continental Europe and will serve as the main contact for day-to-day client inquiries. The Client Servicing Executive will manage different types of investigations including resolutions on specific products such as payments, trade or any other product/service issues. You will provide functional support to internal clients including data collection and preparing reports for AML/KYC compliance information on clients. Onsite role 4 days a week in Manchester office, 1 day WFH. PAYE/Umbrella/Inside IR35.

Essential:

• Direct Client Facing Experience within Financial Services
• Experience of correspondent banking or understanding of the payments product and life cycle .
• Experience of discussing client digital solutions to clients
• Experience of working in a global team
• Must have experience of payments/trade/treasury
• Helping to resolve clients queries across a wide portfolio ...