Client Servicing Associate - French Speaker

Clearwater Analytics; City of Edinburgh; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading analytics firm seeks a Client Servicing Associate in Edinburgh to provide operational support and build relationships with clients. Responsibilities include managing inquiries on investment accounting, delivering financial reports, and assisting in training junior team members. A Bachelor's degree in Accounting or Finance, along with fluency in French and English, is required. Exceptional communication and problem-solving skills are essential.

Qualifications

• Good understanding of investment accounting and financial concepts.
• 1+ years of relevant experience preferred.
• Fluent in French and English.

Responsibilities

• Manage client inquiries related to investment accounting.
• Deliver timely financial statements and analytics reporting.
• Complete operational tasks and enhance client experience.
• Assist in training and coaching junior team members.

Skills

Investment accounting

Financial statements

Fixed income

Equity investments

Microsoft Office proficiency

Attention to detail

Communication skills

Organizational skills

Problem-solving abilities

Education

Bachelor's degree in Accounting or Financial/Business-related field

Job description

Job Summary

Client Servicing Associates are responsible for delivering top-notch operational support and fostering strong relationships with Clearwater's global clients. They excel in addressing inquiries related to investment and accounting matters, serving as a vital link between clients and internal teams. These associates play a pivotal role in delivering prompt, precise, and comprehensive responses to client queries, with the ultimate objective of efficiently resolving a substantial number of issues while ensuring that clients become enthusiastic advocates of Clearwater.

Responsibilities

• Manage client inquiries & requests on various topics across investment accounting, asset classes and financial markets.

• Deliver timely and accurate information regarding Financial Statements & Analytics Reporting.

• Complete operational tasks such as account set up, client lockdowns, compliance, reconciliation validation.

• Collaborate directly with clients to build valuable relationships and enhance their experience as a Clearwater user.

• Validate investment data against available third-party market data sources and show proficiency in proprietary internal tools for reconciling investment transactions.

• Effectively navigates through knowledge base and documentation, using internal tools and resources to proactively solve client queries and problems.

• Manage workflow based on productivity and quality metrics; organizing your day to prioritize high importance or critical work.

• Take on a variety of team and client related, long-term projects that may involve collaboration with other internal teams.

• Assist in training and coaching more junior team members.

Required Skills

• Good understanding of investment accounting, financial statements, amortization, interest income, and other accounting concepts.

• Intermediate understanding of fixed income and equity investments.

• Finance and/or accounting experience preferred.

• Strong computer skills, including proficiency in Microsoft Office.

• Excellent attention to detail and strong documentation skills.

• Outstanding verbal and written communication skills.

• Strong organizational and interpersonal skills.

• Exceptional problem-solving abilities.

Education and Experience

• Bachelor’s degree or higher in Accounting or Financial/Business-related field.

• 1+ years of relevant experience.

• Fluent in French and English.